Pros: Quick and easy service
Not a good experience
Pros: The rental agency was listed as being 'in terminal'.
Cons: When I went to the Budget counter, they were closed and sign directed me to go to Avis counter with one agent and a line of people. When I finally got my car, I went out to find it was covered with at least 6" of snow on the entire car and all around the car. I went back to the counter and complained and then they sent someone out who cleaned only the windows, but not the roof nor the hood or trunk. Once I started driving, the snow fell from the roof into the rear window, blocking my view. I had no equipment to clean snow off a car and I wasn't dressed for such. Also, because the car was covered with snow, it was impossible to assess the vehicle for existing damage prior to my acceptance of the vehicle. When I went to drop off the car, the desk was closed with sign staying to record the mileage and drop the key into a lock box. Since it was raining hard and would take at least 5-8 minutes to go back into the rain to research the milage, I didn't do it. Also, there were no available empty spaces in the section of the lot that was listed as 'Budget', so I parked it in a Hertz parking spot, since no one was there to direct me in any way.
Awesome
Pros: Nice clean fast reliable
Cons: Nice staff work until mid night
Pros: Quick. Easy. Flawless rental.
Cons: Car smelled of cigarette smoke. My fault for taking, because I'm certain Budget would have remedied the problem with an exchange. Was pressed for time.
Pros: car had great gas mileage. great price
Cons: car was dirty at pickup.
Simple and easy at Binghamton Airport
Pros: No lines a the rental counter. Associate was pleasant and efficient. We were on our way in minutes.
Cons: The windows and mirrors were streaky making it hard to see out in bright sunlight.
Pros: friendly and helpful
Just ok
Pros: Service agent was friendly.
Cons: Car was dirty inside. Had not been cleaned from prior renter.
Watch out for Budget's criminal refueling costs
Pros: Agent's at pick-up and drop off were nice.
Cons: When I dropped off my car, I informed the agent I forgot to top off the tank. She told me it was ok and they would charge me an additional $13.99 for driving under 75 miles. When I checked my credit card statement, there was an additional $45 on the bill. I called Budget to get a correction and was told "I'm sorry you got bad information" and that they charge $9.98 a gallon; so 4 gallons cost me $40. What a rip off! Gas down the street was $2.16 at the time. I will never use Budget again and will advise other not to as well!