10.0
I really like that one of the Budget employees at the desk assisted me to find another vehicle when the car I was originally assigned had a problem.Reviewed Apr 22 2023
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8.0
The car smelled like weed whenever it was humid or had been sitting overnight. The carpet was sticking out and had clearly been pulled up on the passenger side and there were stains on the seat. Other than that the car was fine and the staff were very friendlyReviewed Feb 15 2023
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10.0
However I reserved a truck and the did not have a truck available.Reviewed Feb 14 2023
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6.0
Wanted economy car...they were out of small cars and we got a van with not as good mileage per gallon.Reviewed Jun 6 2022
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2.0
They were closed when we arrived. Had to get another company.Reviewed Apr 25 2022
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5.9
Their desk was dark/closed, so was directed to go back to the Avis desk. Only one of the associates was masked—clearly a policy and health violation of this in-airport location at ROC. Credit where it’s due, the masked associate I worked with was helpful, pleasant, efficient, and assisted easily with a car swap. Just sorry she had to work in an environment of such blatant indifference.Reviewed Aug 23 2021
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10.0
Pros:Easy process. Friendly staffCons:NothinReviewed Jun 5 2021
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10.0
Pros:brand new truck great staffCons:noneReviewed Apr 26 2021
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2.0
Pros:Staff at drop off were friendlyCons:Gave me a truck instead of a car and said if I wanted a car (which I reserved) I'd have tonoayb$15 more a day because they were out of compact and economy. Zero trunk and a high step for my elderly mother plus terrible gas mileage. Terrible service.Reviewed Mar 11 2021
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10.0
Cons:Have Bluetooth available in the car. In my car Bluetooth was unavailable or blocked. I cannot register my phone. There were many other phone from previous users registered.Reviewed Feb 19 2021
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8.0
Cons:State inspection decal 3 months out of compliance.Reviewed Jan 20 2021
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4.4
Cons:Car was filthy inside and out. Super disappointing. My coat and the kids coats got dirty due to the car being in such poor shape. Additionally, that model of Ford is slow to respond and not a smooth ride. Will not rent again.Reviewed Dec 30 2019
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