Book Hertz car rentals at Rochester Greater Rochester Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

5

Very good

5

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

7

10.0

The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed Dec 11 2021

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8.0

Car was ready at requested time and excellently cleaned. Staff was friendly and helpful.Reviewed Oct 25 2021

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10.0

They had a good selection of cars. Easy access and ready for service. All went well. Super easy return.Reviewed Oct 19 2021

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2.0

Pros:NothingCons:The counter was closed so I couldn’t get my car. Thankfully enterprise was open and helpfulReviewed May 27 2021

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6.0

Pros:Clean vehicle.Cons:The car we were given had an expired inspection sticker. It was also difficult to pick up. Location did not answer 4 phone calls and ended up taking an hour to find their desk.Reviewed May 17 2021

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6.0

Pros:Friendly fast staff. Car was great except for one glaring issue that wasn’t the car’s fault, see below.Cons:Someone smoked a carton of cigarettes in this car and attempted to cover it up with Axe Body Spray. I learned of this when I started my seven hour trip to DC. I coughed and sneezed for the first hour until the cilia in my throat, mouth, and nose got enough of a coating to stop reacting. My face acquired a greasy film that required vigorous washing upon my arrival in DC. The car was awesome, but that smoke was terrible.Reviewed May 16 2021

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2.0

Pros:The staff was okay.Cons:The vehicle was very dirty - dog hair, grass, and crumbs all over. It also didn’t look as if the tank was completely full. I didn’t see the condition of the car in the dark parking garage. When I got home to pack the car - in a big hurry to get on the road - I saw the state of the vehicle. I didn’t have time to clean it before packing it to leave. It was really disappointing. I took pictures of the interior and exterior (dry bugs all over windshield) - and also a picture of the gas level. I busy moving my daughter out of state and haven’t had time to contact Hertz yet. Will likely not use Hertz again in the future.Reviewed May 1 2021

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10.0

Cons:Nothing... very pleased w experienceReviewed Apr 26 2021

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10.0

Pros:Everything was easy. I will definitely use them again.Cons:Everything was great.Reviewed Sep 11 2020

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7.2

Pros:Staff was good when I picked up the minivan The vehicle was big enough for what I needed it for. The vehicle was easy to drive.Cons:The vehicle had a very strong odor of cigarettes That was very disappointing since I was in the car for several hours.Reviewed Aug 3 2020

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3.2

Pros:Car was in clean condition overall.Cons:The inside of the car smelled like someone had recently tried to cover up the smell of cigarette smoke, but that’s only a small complaint. The main issue is that Hertz is slowing customers to book one-way cars with drop-off locations That have been shut down. When I arrived at my drop off location on time after 7 hours of driving, I found out that the location has been closed for several weeks and it’s not possible to leave the car there. I then had to sit on hold with poor customer service for 2 hours when they finally told me to call back tomorrow morning so they can then tell me where to leave the car...it’s yet to be seen if I’ll be charged extra for all of this. I will not be booking with Hertz ever again.Reviewed Jun 30 2020

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8.0

Pros:Liked the free upgrade to a larger vehicle.Cons:Drop off was confusing. It appeared there was one person to record drop offs and there were like 30 cars in the drop off area.Reviewed Jun 23 2020

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More

• How much does it cost to rent a car from Hertz at Rochester Greater Rochester Intl Airport?

  On average a rental car from Hertz at Rochester Greater Rochester Intl Airport costs $58 per day.

• What is the most popular rental car from Hertz at Rochester Greater Rochester Intl Airport?

  Intermediate (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz at Rochester Greater Rochester Intl Airport.

• Where can I find Hertz car rentals at Rochester Greater Rochester Intl Airport?

  1200 Brooks Avenue is the closest Hertz rental location to Rochester Greater Rochester Intl Airport. The telephone number for this location is +1 585 279 7420.

• Does Hertz offer shuttle or airport pick-up services from Rochester Greater Rochester Intl Airport (ROC)?

  Yes