Reviews for Budget in Rochester
- All reviews 100%
Aug 27 2017
Cons: Added a late fee even though I didn't return the car late. Had to call to get it removed.
Aug 26 2017
Pros: Close to gates
Cons: Dropped off car before attendant came on duty Directions for dropping off car were unclear Luckily attendant was coming on duty and explained process
Aug 15 2017
Reserved standard car and got stuck with a minivan...
Pros: Car was clean. Other than that not much positive about my experience.
Cons: Had reserved a Buick Verano or equivalent standard just over 2 weeks before going to pick it up. Took over an hour in the line (Budget's desk was closed after hours so we had to go to the Avis line). Very slow service. They said they didn't have any types of cars available at all and if I wanted to drive away the only option I had was a minivan. It was fine, I mean it was something to drive, just disappointed I didn't get what I wanted and that I picked up the minivan needing a oil change bad right when I got it. Over $500 for 4 days seems like a lot to walk away afterwards with such a sour taste in your mouth. Do not recommend.
Aug 10 2017
Poor customer service
Cons: Wasn't able to rent the car due to all I had for a credit card was my debit bank card. Agent said they don't take them anymore, even to run to run it as a credit card. Would of been nice to know when I made the reservation. Had no problem at another car rental agency.