Reviews for Budget in San Luis Obispo
- All reviews 100%
Sep 12 2016
Too many up sales.
Pros: Convenient location and unlimited miles.
Cons: They try too hard to up sale you. If you refuse the up sale offering they use a negative psychological sales remark like "is that too much for you"? If you refuse all their up sales, they assign you the worst car on the lot. The car I received had a very bad hesitation when accelerating from a stop and had terrible road noise.
Jun 21 2016
Pros: Brand new vehicle. Excellent customer service at point of rental
Jun 12 2016
Poor customer service
Cons: When I asked if I could pick up the vehicle an hr earlier than scheduled, it took 4 phone calls to get someone at the location to answer the phn. I was able to get the vehicle early but it meant I had to go to another budget location for the car. Upon my return, noone was at the counter working even though they were "open:" and I waited an hr before giving up and leaving the keys in a drop box. Also, Budget charges an additional full day of feesa if you come bk even 30 min past your original rental pick up time!
Apr 29 2016
Customer Service & Safety Issue
Pros: Car was clean - no problems.
Cons: Wait time while clerk assisted another customer, left counter to walk customer to inspect car. No customer assistance to inspect car - handed keys, given general direction to parking lot with "oops, parking spot not indicated, you'll need to check license plates. If you spot any damage, drive the car back to and let us know." Found car in dark, non secured parking lot, alone, with two bags - startled by sudden appearance of another person. Clerk assisted next customer with walk to parking lot.