Reviews for Budget in Waterloo
- All reviews 100%
Oct 29 2016
Serviceable but Reeked of Cigarette Smoke
Pros: The was a fairly quick pick-up at the airport with no major complications, though the customer service agent was a little curt. The car worked as promised, though I did think it would have cruise control and it did not.
Cons: This car was very stinky, clearly one that a lot of cigarettes had been smoked in. After driving for an hour to my destination, then three hours to another, my clothes and luggage already reeked and I was getting a headache. Budget should notify regarding which cars are smoking vs. non-smoking and make that a selectable option for customers.
Aug 8 2016
Pros: Car was clean. Drop off was easy.
Cons: The attendant at the airport was at the arcade playing games and not at the desk. Had to hunt him down. He also charged me $16 more than the price that I booked the car for
Jan 1 2016
Great service, affordable price
Pros: We were snowed in in Iowa, our flight cancelled. Budget not only had a terrific car available---amazing, given the number of cancelled flights--but available at a reasonable price. No worries about them jacking up the price to take advantage of us stranded travelers! Also their counter person in Waterloo was very kind and helpful to us. We are grateful and will stick with Budget in the future!
Dec 7 2015
Employee made me uncomfortable.
Pros: Return was very easy.
Cons: Some random guy standing out front of the car rental booth, claiming to be budget employee, saying, Give me the keys. No Shirt, no name tag, no offer to look at the car, no receipt. Seemed very sketchy.