Book Hertz car rentals in Waterloo

Reviews for Hertz in Waterloo

Recent reviews

Traveler rating

Excellent

16

Good

2

Okay

5

Mediocre

10

Poor

1

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car was cleanlocation was closed

pick up the cargreat experience

car availablewrong location

rented a carcredit card

pick up and dropcustomer service

friendly staff

10.0

It was really good store manager change my drop off point so I didn’t have to go downtown and catch a cab to the airport with no extra charge he was really good pay for a tank of gas ahead of time but he knew it was only half full so he didn’t charge me for a whole tank trade me for a half a tank very accommodatingReviewed Jul 16 2022

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2.0

When this rental was booked I was supposed to be able to pick up the car at the Hertz rental at the airport. When I got there the agent at the rental dept told me that the rental had been booked at Hertz downtown C. Rapids and, "we're sorry but they're closed for the day." The only way I could get a rental was to do a whole NEW rental. The pre-paid rental money would be lost. I was stuck and had to get a new rental. The whole experience was terrible.Reviewed Apr 8 2022

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10.0

FriendlyReviewed Mar 10 2022

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10.0

The building is a dump, but the service was good, the car was clean, and it was quick and easy.Reviewed Jan 27 2022

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1.9

We had to take a 14 mile taxi ride from the airport to pick up the car at the Cedar Rapids location despite making the reservation using the CID airport code. A $45 cab ride one way. This was apparently a common deception according to the Hertz folks when reservations were made by Priceline. According to them the number of customers this happened to was in the triple digits. Beware. There was probably some fine print that over a hundred former Kayak/Priceline customers missed. This was a deliberate deception. Hertz did a solid recovery job for us but still.....Reviewed Sep 20 2021

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10.0

This neighborhood rental was just as good as renting from an airport location. I was delayed in arriving in Cedar Rapids, Iowa. I called ahead to let them know that I may not get there until after they close and they told me to call when I got in town indicating they were prepared to accommodate me even if it meant staying a little longer that day. The value was very good.Reviewed Aug 4 2021

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3.9

They let me make a reservation for the exact time they closed, so I didn't think to check their hours. Showed up a few minutes late, place was closed and I didn't get the car. Should I have checked the hours? Yeah. Should they have let me reserve a car for the minute they close? No.Reviewed Jul 16 2021

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4.0

Pros:Car was nice and drop off was easy.Cons:For some reason Priceline assigned a car on the other side of town from the airport so we had to spend $40 for a taxi to get us there. Then had to pay extra to drop it back off at the airport. Not cool.Reviewed Jun 14 2021

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4.0

Cons:I rented the car for airport pickup. I was told, at pickup that rate was for a pickup downtown and I had to get myself there. Off airport pickup was not brought to my attention when I booked.Reviewed May 3 2021

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2.0

Cons:If I actually got the rental I reserved. They didn't even have the rental I reserved. So I was unable to accomplish what I was trying to do. Horrible that I reserved something and they didn't even have it when I showed up.Reviewed Jan 6 2021

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7.2

Pros:Did a good job and helpfulCons:Price to highReviewed Jul 15 2019

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10.0

Pros:Friendly staff. Easy pickup.Cons:There weren’t great signs indicating where to park the car for drop off.Reviewed May 13 2019

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• Has the Hertz rental car policy in Waterloo changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Waterloo?

  On average a rental car from Hertz in Waterloo costs $70 per day.

• What is the most popular rental car from Hertz in Waterloo?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz in Waterloo.

• How many car rental locations does Hertz have in Waterloo?

  Hertz has 1 rental location in Waterloo. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Waterloo airport (ALO)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Waterloo airport (ALO)?

  Yes