10.0
Car was clean any damage was netted on the paperwork. The person who rented the car at Worcester and received the car were very friendly and professional. The back sear was stained, but nobody rode back there. Will rent again.Reviewed May 5 2023
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4.0
When I got there, they only had one card left, and it was a truck, which was way too big for me to drive, but I had to make the most of it. I did not receive an invoice at the end but I was charged $30 more than my initial quote with no explanation, even though I’d refilled the gas tankReviewed Apr 5 2023
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2.0
Pros:Nothing - I was unable to make the rental because the hours of the rental car location were a lie.Cons:The online hours listed for Budget Car Rental say it is open until 7 pm. However, when I arrived at 4 pm, there were no employees there. I waited for an hour, but no one showed up. I called the location, & it said "all of our employees are busy" - the store hours are a lie.Reviewed Jul 23 2019
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8.4
Pros:Easy pick up, nice car.Cons:There was no one at the counter mid-afternoon to receive my car. I waited for 20 minutes and then left my Budget key in the dropbox even though the box was only marked for Avis, not Budget.Reviewed Jun 30 2019
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4.0
Smiling Can’t Hurt That MuchPros:Ease of dropping off the car. Simply pulled into the lot adjacent to the terminal, parked, and dropped keys at counter.Cons:The agent’s attitude when I mentioned that I was expecting a discount for returning the vehicle with more gasoline then when I picked it up. He immediately said that was not possible; even though, I was told differently by a Budget representative when I called the company’s customer service line earlier in the day. He also did not seem interested in my concerns regarding the cleanliness of the vehicle I noticed shortly after picking up the vehicle.Reviewed Oct 27 2018
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2.0
Unable to drive the carPros:NothingCons:The car given to me had very bad brakes and I was unable to drive the car. I took it back the next morning and they refused to give me a full refund for the car. It wasn't even the car I had intended to rent! The service was horrible at the counter and they didn't even have the car I wanted to rent. The customer sevice with Budget has been awful. I am still fighting to get my refund for the one day I did not even drive the car!!!Reviewed Aug 13 2018
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9.2
Cons:N/AReviewed Nov 15 2017
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2.0
Wrong smelly carCons:The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.Reviewed Aug 31 2017
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8.4
Pros:Easy drop off procedure.Reviewed Jul 17 2017
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10.0
Pros:Great customer service! Car was clean inside and out!Reviewed Mar 14 2017
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6.0
Pros:Desk staff; Ease of pickup and returnCons:Car was dirty; No car manual; Disliked the car model (Ford Escape)Reviewed Apr 27 2016
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