Pros:Good cars. Although I would have received an older car. At least your representative told me. And she helped me upgrade to an affordable and more presentable car. Great value for the rental. Nice staff. Easy to pick up car and drop off.
Cons:Hidden fees. Returned car with full tank, yet I have to provide proof that I filled the tank in order to get reimbursed for the "prepay gas tank" I initially paid for during my pick up date. These things make it inconvenient for your customers. Especially at an airport, where your desk is busy. A flyer cannot just go to your counter and spend time getting a refund. This is NOT normally accounted for during trip plans. So please, make the necessary adjustments to accommodate your customers. These small but headache causing issues have skewed my thinking and experience with Budget. I don't think they'll be my first consideration next time I have to rent a car for business or pleasure.