Reviews for Budget in San Francisco
- All reviews 100%
Based on 113 reviews
Mar 22 2017
Pros: The car was very clean.
Cons: The service picking up the car was slow. It was very crowded,
Feb 20 2017
What I would expect
Pros: Returned car no problem, quick, courteous staff.
Cons: Nothing. All went well.
Feb 17 2017
Pros: Everything was very good
Jan 30 2017
Easy and affordable
Pros: The car we received was clean and affordable. The front desk staff was quick and efficient. We had no problems with Budget at all. Drop off was easy and the staff was pleasant. We rented at SFO.
Jan 24 2017
Pros: The rental was easy to access at the airport
Cons: other than that your stuck after 7:00 pM at the airport all other locations are closed the airport is around 30 percent more expensive
Dec 24 2016
Pros: Perfect service at drop-off.
Cons: Lesser service at the pick up.
Dec 24 2016
You over charged me
Cons: I showed up to the Budget office on Post St in San Francisco an hour early. I figured it wouldn't be a big deal, and if they had my car ready that I would just start my trip a little earlier than planned. I asked if I could pick my car up early when I arrived and the lady at the front desk said sure thing. However, they didn't have the original car in stock... they had a full size car available and it was going to be about $10-15 more... I said no problem. She then took down my info and I left with the car. When I dropped the car off she said it's going to be $300... I said that's more than I expected. We went through the receipt and found a $95 charge for picking up the car a hour early!!! This was not disclosed to me when picking up. Had I known, I would have gladly and patiently waited an hour to pick up my car at the original time. I was not in a rush to drive the car early, and wasn't aware of your early pickup fees. Then I tried calling the customer service line and was hung up on twice (probably due to high demand during the holidays). I need this sorted out. I planned on using Budget to rent a car in two weeks but now I may need to go with a more reliable and consistent company
Dec 18 2016
Cons: Service too pushy, wanted me to purchase everything under the sun
Dec 15 2016
Pros: Good cars. Although I would have received an older car. At least your representative told me. And she helped me upgrade to an affordable and more presentable car. Great value for the rental. Nice staff. Easy to pick up car and drop off.
Cons: Hidden fees. Returned car with full tank, yet I have to provide proof that I filled the tank in order to get reimbursed for the "prepay gas tank" I initially paid for during my pick up date. These things make it inconvenient for your customers. Especially at an airport, where your desk is busy. A flyer cannot just go to your counter and spend time getting a refund. This is NOT normally accounted for during trip plans. So please, make the necessary adjustments to accommodate your customers. These small but headache causing issues have skewed my thinking and experience with Budget. I don't think they'll be my first consideration next time I have to rent a car for business or pleasure.
Dec 2 2016
Great rental experience
Pros: Was the only one in line at 8am on a Tue morning.
Dec 1 2016
Cons: We were told by the Agent that there was no car available when we arrived at SFO. Then the agent managed after about 15 minutes of searching on his system, to find a small sized SUV instead of the intermediate car we had booked through Rentalcars.com When we got to the parking area, we saw there were quite a lot of cars in the lot!
Nov 17 2016
Pros: Good efficient pick up and drop off
Cons: I didn't like the car - a Nissan and it had the remains from sticky tape attached to it in various places
Nov 9 2016
Pros: The Camry was a terrific car for the money. It got great fuel mileage and was large enough to feel safe in San Francisco rush hour . The process was great except for our arrival to pick up there car when Budget counter was understaffed. Over it was great
Nov 9 2016
Cons: Service and car were great pick up was difficult with the hertz counter being so far and there was a long lineup which made out wait longer
Nov 7 2016
Had a great experience with Budget.
Pros: I had just had a bad experience with another rental company which wasted a ton of my time and was very aggravating. How nice it was to walk up to the budget counter with no wait and talk to Tara gave me an experience to turn my day around. She was friendly and fast. She gave me a few options in SUVs which I always appreciate. Budget also took my debit card as payment without hassle. I will make Budget my first choice from now on, especially from SFO.
Cons: Car did not have any windshield washer fluid. Car wasn't perfectly clean, but nothing too bad.
Oct 30 2016
Cons: Too crowded to get a receipt on the spot, but they promised to e-mail it.
Oct 23 2016
Pros: They gave me a credit for the extra gas I had in the car, over the half tank at the beginning.
Oct 18 2016
Cons: Substituted incredibly tiny convertible without warning.
Oct 2 2016
Pros: Great Prices on a rental in San Francisco City for a one way rental to Los Angeles
Cons: NOT ENOUGH AMERICAN CARS!!! What is with these rental companies that do business in AMERICA but do not have enough AMERICAN CARS for the renting public??? Enough of the Asian look alikes!!!
Sep 25 2016
Given wrong vehicle
Pros: Nothing. Got a Jeep Wrangler with soft sides that kept flapping In the wind.
Sep 16 2016
Cons: It was late at night and quite a hike from the counter to the cars. When I got to the space where my car was supposed to be parked, there was no car in the space. While that was disappointing, I found a lady right there who happily gave me s different car.
Sep 6 2016
Vomit smell in the car
Pros: Unfortunately Nothing
Cons: The car is new but I found out that the back seats were covered with someone's vomit and the company does NOT clean it or at least change the car for me they just told me that they out of cars !!!!!!
Aug 18 2016
Pros: Good access to agency. Free luggage cart made it easier.
Cons: Being at an airport at o card thirty.
Jul 25 2016
Pros: Car was in very good condition, and price was reasonable.
Cons: Long wait in line when I picked up the car.
Jul 18 2016
Charged more than they said
Pros: Clean car
Cons: They charged me for so many stuff that I was not informed
Jul 16 2016
Garbage customer service
Cons: I was charged twice for insurance, I paid online and then charged at the location, when I asked the person at the desk, she was very rude and refused to help. I lost over $200 for their mistake.
Jan 6 2016
Pros: Great service from start to finish. We even got a brand new rental car: Altima with only 16 miles on it !!
Dec 29 2015
Pros: The car must have had a leak because it overheated twice. The first time I called and they told me to add water. I did and then two days later it happened again but this time I didn't have any water and I had to wait until someone could drive to the beach and get me some. It was a hassle and not something I expect in a rental car. It had 25,000 miles.
Dec 9 2015
Thanksgiving week rental
Pros: The car had enough room for 4 people and was very clean. Check in/out was quick even early in the morning.
Cons: Wanted an AWD, the car had stalled a few times and had difficulty starting once.
Nov 25 2015
Cons: The line to get a car at SFO was 20 minutes long. No other agencies had lines at all.
Nov 18 2015
Pros: Easy drop off!
Nov 14 2015
Pros: Staff were on-site even at 4 in the morning.
Cons: Waiting to make the drop off. Would've preferred the option to leave the keys through a self check out process.
Nov 10 2015
Charged Credit Card Additional $400
Cons: Without consent or notification, my credit card was charged $200 when I picked up the car, then charged the $54 rental when it was returned the next day, along with another $200 charge. I contacted the number on the Budget receipt, who said those charges were "authorizations" and would come off. It's been 6 days, and still no pending transaction reversing the $400 in additional charges. They're also showing up in my credit card detailed billing as "purchase", not "authorization".
Nov 10 2015
Cons: Long wait period to pick up vehicle.
Nov 1 2015
Cons: Promised Airline Mileage was not what was promised. Staff did not work in the best interest of customers who had reservations. Rather, they tried to keep the lot "fat" with cars for customers who were willing to pay a higher price.
Oct 21 2015
Budget staff are on it!
Pros: Friendly staff. They quickly resolved a billing question and had us on our way!
Cons: Hard to find for non-San Franciscans... noting that it's between 4th and 5th on Howard was helpful, but the signage wasn't super.
Oct 17 2015
Pros: The Nissan Altima was very comfortable, easy to drive and responsive. The trunk was spacious. Great gas mileage.