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Staff location convenient restaraunt Expensive restaraunt
Rooms were clean and kept well during our stay. The hotel parking lot totally filled late evenings and the entrance could be more neat. There are trash, beer cans etc. visible when entering the hotel lobby.
I liked the location The Ramada was not clean. The rugs were dirty and there was an odor in the room. There was a cesspool odor outside of the building.
i like staying at this ramada plaza. very clean rooms and comfortable beds.
Front desk service is a perfect as it can get. Matt is sweet, knowledgeable and curtious. Rooms need some renovation
New, beautiful, obviously well managed hotel on beautiful grounds. Everything was spick & span. Literally nitpicking, but they had no toothpicks at the breakfast room! Trafficwise the hotel is a trifle tricky to access.
Staff ws attentive and helpful. Location to Eastern Long Island spots is perfect. Wine tour
The temperature in the hallways was e freezer. If you put it 10 degrees up, it would be more pleasent and you save a lot of energy
Great hotel, beautiful lobby - nice rooms with comfortable beds.
Very close to the Hamptons. The factsheets that were available about restaurants in the area, beaches, etc The hotel was cold - rooms ok but the main area the air con was far too cold. Breakfast staff were not particulary friendly
The name Hilton goes a long way in the hotel business and truthfully this specific Hilton Garden Inn superseded all my expectations. I truly enjoyed my stay here. My fiancé and I live about 25 minutes from the hotel. Once a month we like to book a room at a nearby hotel. We researched and chose this hotel specifically for the amenities. Plus their check out time is at a respectful 12 o'clock Noon. I can dig this myself as I am not a morning person. We actually requested check out time be pushed back to 1pm and without hesitation the young lady on the phone approved. This hotel is amazing. It has a nice fitness area with an indoor pool and hot tub. Their outside patio is perfect with comfy chairs all placed around fire pits. Outside is also equipped with a hot tub and pool open all year. They even have whirlpools right in some of the rooms. Our room was very clean. The decor was modern and warm. Bathroom was clean and bright. Every staff member we encountered was more than friendly and helpful. We actually booked another room tonight because we love it so much. It's our little getaway secret. When I walk the halls or go down to the pool or enjoy a glass of wine by the fire pit I feel like I'm on vacation at some exclusive luxury destination. Yet, I'm 30 minutes from my ever so busy life and home. So close yet so far! Amen! All experiences were likeable and enjoyable.
Beautifully presented hotel with all round excellent facilities and well located for road access to all attractions on North and South Forks of L.I.
The hotel was new and very clean. The staff was very accomdating. They allowed us to check in early with no additional charge.
Staff was very friendly, rooms are great and we had a private jaccuzzi in our room!! Printers didn't work very well in the hotel business center, but we could fix it on our own!
There were a few hairs in the shower so that diminished the otherwise clean room. The staff and hotel pamphlets also failed to communicate the free offerings they had like cookies, coffee and tea and outside dining options. Aside from these things, our experience was fine.
Clean, modern look. Plenty of room for a family of 6. Very comfortable stay. Kids enjoyed pool (4' 11" deep end). Good variety for continental breakfast. Two thumbs up! Pool towels seem to be a scarcity. Could always bring bath towels. But it does take away from facility readiness.
Cooler did not work, no coffee for room coffee pot, table tops very sticky
The rooms are excellent, and food delivery direct to the rooms from some local restaurants is very convenient. I also very much appreciate the fitness room and pool. Excellent place to stay when visiting Brookhaven National Lab! Very good breakfast as well.
My first trip to Long Island ever lol.. I couldn't had made a better decision. Great location near the outlet/hwy, hotel was easy to find, very friendly staff, very cute decor in the room. I was absolutely blown away entering the hotel lobby, it was unique and very cute. yes I have read all the reviews good/bad so I was prepared with all my request for a good napping stay lol I am extremely happy with the front desk woman and overall my stay. Everything was perfect. The toilet lol and the old ac/heating system they need to upgrade that it remind me of a motel heater when on it blows the curtain lol. Overall I love everything else about it.
Stayed over to avoid Hamptons July 4th traffic. Right near the entrance to the LIE and the Tanger Outlet which is great. Grounds and property were immaculate. Pool restaurant bar looked pretty but we didn't partake. The only issue was that the room size was not commensurate with the $200/nt price tag. It was almost comical
Quick check in, rooms was beautiful, the bathtub is made for relaxation. Very unique and beautiful place. Wish I would stay for few more nights to take advantage of the spa. Needed to stay in the area, close to business and the price was just $20 more then a motel 10 min away. Will stay there again for sure next year. Stuff is very professional and polite. I really enjoyed my stay. Thank you!
Great Staff, Nice Rooms, close to airport
I booked this hotel to spend the long weekend with my family, I had a very good experience years ago in another Hampton in Staten Island, that's why I decided to book an Hampton hotel again, but this time was a really unfortunate experience. First I choose this hotel because it has a pool, so my kids might have fun when I was working in Long Island. The heated system in the pool was broken so the water was freezing cold. I brought this concern to the manager, he apologized saying that the heat has been broken for a while and he gave me one of the three nights for free, I didn't think this was the right way to fix this, because my kids wanted to have fun, they don't care about having a night for free. Then the housekeeping is not the perfect one in this hotel, they did it around 7 pm, and we had to stay out of the room with the kids waiting for a rude housekeeper to finish the cleaning of the room, and of course the cleaning was in rush and the room was not cleaned to the standards than a hotel like Hampton Inn should be. Another thing was that the odor vent in the bathroom was broken as well. So to end this nightmare, on Monday when we were supposed to check out, I went to work and I called the hotel around 10 am asking if they would be able to let my family check out late, because I was not able to get them on time, the desk agent, her name was Janet was very rude on the phone with me and she said that she couldn't let me do that, because they needed to have the room ready early, I remembered her that the housekeeping was done by 7 pm everyday during my stay and I was asking just to 3 pm, I was begging her on the phone, she started becoming angry and she said to me "so you want me to lose my job just because you want to stay until 3 pm? you got it" and then she hanged up on me. I called right back and nobody answered the phone for 10 minutes. Finally this girl Janet answered the phone, I asked her to transfer me to her manager, she said that it was not manager on duty, I asked for 1-800 number to start a complain and she put me in hold and then she transferred me with another lady who let me did the check out by 3 pm and apologized, but she said to me that she doesn't believe that Janet was rude with me or hanged up the phone on me, this made me more upset because this person was calling me a liar, finally I went and picked up my family by 12:00 pm after all this frustration. This is the worst experience in hotels for me and my family.
The beds are comfortable, there's a hot breakfast in the morning- it was everything I needed. Nothing
The bathtub was not big enough.
Ease of checkin Ac unit was not cooperative. Too cold no matter what temp was chosen. Rugs were not clean.
Close to everything, freeway, grocery stores, chain restaurants around, wish more local food but that's ok! Great location if you plan to do things around the area. We will stay again! N/a
Friendly and helpful staff
Friendly staff. Clean rooms. Bathroom fan didn't work. Bed was too hard
Room was really nice, staff very friendly, check in was easy. No hot water in shower , wife said she had warm water. when told front desk at checkout was told that probably too many were trying to take showers at same time, I'm in the heating industry, a place that size does not run out of hot water, front desk did not seem to conserned.since I was checking out.
The stay was overall excellent. The location was perfect right on the expressway and a very short walking distance to the restaurants and multiplex movie theater. The room was clean and the staff was nice. I enjoyed the breakfast. It was a good experience.
They changed the rate on us last minute and despite the fact the I had called ahead to ask they never told us about the pet fee before hand, which was $100 for 2 nights.
the pool, breakfast
Clean hotel, good value, nice breakfast, good wait staff, indoor pool was a plus also exercise room access to road outside hotel
The room was spotless and the bed was very comfortable; I particularly like the total non-smoking policy.
Clean rooms Nothing
Staff very attentive, accommodating and always ready help. Clean and quiet place where to sleep and do light work.
There was nothing I didn,t like about The Fairfield Inn by MMLI. Of course cleanliness is at the top of my needs and that it was.We would certainly stay again and also send anyone there. Good Job!!!!
centrally located, near stores and resturants. No laundry faculties on site, no indoor pool, rooms could be updated.
Staff was accommodating and friendly. Breakfast was plentiful. Room was a good size. Bathroom and rugs were a little dated.
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The breakfast They allow pets and there was a tick in my bed and it bit me. I don't have pets. Lots of noise of dogs barking.
Clean and safe. I can't stress enough about safety being a huge concern for hotels. I felt so comfortable walking around The bed kinda sucked
This guest did not leave comments about this hotel.
Very comfortable no
The location There were no USB ports in the hotel to use for cell phone recharge.
Parking, wifi, breakfast, location, cozy & comfortable, friendly staff, clean & spacious rooms. No.
Free breakfast very good. Back door did not unlock with key.
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Location was the big thing for us. We did wine tours all over and got to see Montauk Point. That was on a Bucket List. The shower pressure was really weak. That's about the only negative we can think of. That should speak well to our good experience!