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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Express check out, No smoking, Parking (surcharge), Pool (outdoor), Restaurant, Storage available | ||
| Activities | Fitness center | ||
| Services | A/V equipment rental, Business center, Concierge service, Laundry service, Meeting/Banquet facilities, Wedding services | ||
| Internet | WiFi | ||
| Policy | Pets allowed | Landmarks |
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Star Ratings
| Expedia | |
| priceline.com | |
| Orbitz | |
| Travelocity | |
| ReserveTravel |
Excellent, 1,381 reviews across the web | ||
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| Service | 95% found the | |
| Nightlife | 94% | |
| Hotel Cleanliness | 90% thought | |
| Reception | 80% said the | |
| Service | 79% thought the | |
| Room Cleanliness | Only 65% said | |
| Beds | ||
| Room Maintenance | 63% thought they were | |
| Room Size | 67% said | |
| Noise Level | 67% thought it was | |
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Read all reviews from Travelocity |
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Read all reviews from Priceline |
reviews Location
Parking was ridiculous. They don't ask you if you have parked in the parking deck that they do not own. So you will be surprised with a $40 bill for overnight parking. Also, they charge you $15 for parking??
There is not a fridge or microwave in the room. Pet fees were $150!! No free breakfast? Wow. Staff is great but everything is nickeled and dimed. Honestly, stay somewhere else that is worth the money, has free parking, and a free breakfast!Great location to grab a quick lunch, go shopping, or just sight seeing. And all within walking distance.
Parking is not free.
Everything could not have been nicer! We were upgraded to a junior suite that had an amazing view.
The bathroom was pretty small, and the door opened into the room making it a little awkward for 2 people trying to get ready at the same time.
Staff was very accommodating on check in. Didn't treat me bad just cause I booked at a good rate through priceline.
Very close to everything and right on top of mall!Location. It is right in the middle of downtown and directly across the street from the EpiCentre.
Good location right across from Epi Center (has a skywalk to).
Staff was not friendly, parking has to be stamped each time at the front desk you come in and out (which we were not told this), and most disappointing was how dirty the room was. Outdated with stained/damaged furniture and furnishings.
Definitely should not be the star rating it is. Unclean rooms, outdated furniture, rude staff and poor parking system.Great location in the center of a lot of action. Room service was tasty though a bit over priced. Valet and concierge staff very polite and helpful.
Cost of parking, mediocre fitness center, no indoor pool.
The hotel is in a great location. Walking distance to many resturants, shops and entertainment. The staff was excellent, friendly and very helpful. the staff was really outstanding!
There were dishes outside of room doors and against the wall, where there we no rooms. This looked tacky and not what I expect at a 4 star establishment. These items stayed out overnight.
My room did not meet my expectations at all!! There was hair on the pillow cases. left over food and beverages in the refridgerator. trash in the bathroom waste basket and BUGS in the room and bathroom. This made me feel so uneasy and as if the room was not cleaned at all. Once i brought the bug issue to management attention I must admit Erika and Greg went over and beyond to assist me. The hotel was 100% booked but there was an early check out and they made sure that room was cleaned and made available to me and I sincerly appreciate that. Erika and Greg made an unpleasant expereince...Nice staff.
Just add-ons were ridiculous. Booked room at good rate because they took pets, but no mention of fee. By the time I added parking, $50 pet fee, and taxes, my stay costed more than double what I booked at.
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