Pros: The pickup and drop off at the airport with simple and quick less than 5 minutes each time. Also the rental office is inside the airport so there's no shuttle that takes you to the car lot, they are right there in the terminal! We also had a brand new car that had only 200 kilometers on the odometer. Leather seats and all the options were included in our rental was super cheap, great pricing for the quality. Overall I would rent from this office again they were fantastic and the customer service was great. Only piece of advice was to either bring your own GPS then download Canada maps, or make sure your phone is usable in Canada. The GPS rental is more expensive than the car rental per day so we opted not to do it but driving around Alberta is easy
Apr 18 2016
Jul 13 2016
Pros: Very nice car and agents.
Cons: The check in process. Took about 30-40 mins.
Jan 20 2016
Clean you car inside
Pros: Standard car...
Cons: Arrived at midnight - first car offered was dirty, inside and out.
Replacement car offered but process took half hour.
Budget reluctant to offer like-for-like replacement despite having many cars available (as confirmed by agent's colleague). Car also poorly cleaned and 30,000 k, but not worth the long walk back.
What's with extra charge for snow tyres at 15 dollars per day? Are we renting out unsafe cars?
Snow brush broken and useless for scraping off ice. Used credit card instead.
Feb 4 2016
Pros: Quick Check In and Check Out. We were upgraded to a larger SUV without asking, which was helpful.
When we found that the first vehicle had been through some sort of interior carpet cleaning routine and all of the floors were soaked, they quickly switched us into another vehicle with no issues.
Feb 24 2016
Sketchy rental experience
Pros: Front desk attendants were professional.
Cons: Car had multiple scratches and dents, including two small cracks in the windshield that were not noted. Had to return twice to have them documented. Large scratch not noted on form, but had a "sticker" near it on the car to show that they were aware of it. Nice, and when the sticker comes off, then what? Finally, there were no gas stations within 15 minutes of the airport, and all were closed at 6:00am. Not unlikely, but unusual. It would make a significant difference in loyalty to the brand if they were to share minor details like this when renting. Otherwise, you'll end up returning a half full tank so you can catch your flight.
Feb 29 2016
good value for the money!
Pros: I was picking the car up at Calgary Intl. Airport. I loved the location of the rental company, literally across the street from the arrivals. I also liked the fact that Budget is opened late, until 1 or 2am.
Mar 7 2016
Pros: Horrible won't ever rent budget agian
Apr 16 2016
broken back up camera and gps maps out dated
Pros: Budget attendants were good
Cons: the car was in rough shape
Apr 24 2016
Pros: The staff at Budget Calgary were very good and friendly. Got me in and out quickly for both pick up and drop off.
Pros: The woman at the front desk was extremely helpful! I loved talking to her.
Cons: I don't appreciate that I bought insurance online when reserving the car and it was a 3rd party. I just felt pretty stupid, when she told me I had not purchased their insurance when I was sure I had.
Oct 24 2016
Convenient and a good deal
Pros: The car was clean, and ready to go. The staff were courteous and helpful. I love Toyota and was pleased to have one - it felt like home!
Cons: Just that the pick up location WAS at the airport, but the website had said it was off site with a shuttle - it was more convenient this way - but it would have been good to update your website. The other thing was that one key was bent, and I couldn't get it out of the ignition - but I couldn't get the other key off the ring to use it to lock the car (may have been my ignorance about how to work the ring but it appeared to be locked closed). If you're giving out two keys, they need to be detachable for a case like that.
Nov 5 2016
Cons: Pushy sales and poor service. I canceled and went with a different provider
Nov 12 2016
Pros: Car had a rear-view camera and I didn't know it came equipped with it. I was pleasantly surprised.
Cons: I was satisfied with the rental. No complaints.
Dec 7 2016
Cons: Tried to upsell us on everything for 30 minutes after we'd been flying all day. They even tried to get us to buy their insurance after we had already bought insurance on Kayak, claiming that there's was much better for $35 a day. Then said they would give us a free upgrade for snow tires and then charged us $150 for them. Complete rip off. We will never use them again!
Jan 1 2017
Pros: Dollar is the worst car rental company I've ever encountered. I show up my flight was delayed show up at 11 pm Christmas Eve and nobody was at the desk. Called the number and was watching the phone ring I front of us with our number. Had to go buy another rental car from another company bc I had an hour and a half drive. I bring back the other rental car for my original reservation and when I get to the Front desk the lady tells me that my reservation has been given away. Let me remind you that I drove all the way back to Calgary on Christmas and they could not accommodate me one bit. In fact it was by far the worst experience I have ever had at a car rental company. Do not use dollar because they are very unfriendly as well as they would not allow me to speak to the manager.
Feb 14 2017
You have to decline every add on
Cons: They automatically add on every possible perk and they got pretty insistent about it. It tripled my quoted price before I demanded that they just give me the basics.
Feb 18 2017
Pros: Insurance scammers
Mar 5 2017
Pros: Camry was clean, operated well, was ready upon pickup
drop off was process was smooth
Cons: multiple scratches that weren't noted upon initial evaluation
pick up desk personnel was very rude, she made it seem as if I was annoying her to give dollar my business
the drop off fee was 2x as much as the actual rental
Jun 25 2017
False pricing advertisement
Pros: Easy to pick up and drop off the car
Cons: The advertised price was 30$/day and i paid almost three times this price (170$/two days). Hidden fees should be more clearly specified.
Cons: I didn't get the vehicle I expected. The vehicle I got had a lot less storage and the had the vehicle I expected available.
I was only notified the morning of pick up, and was asked to look for another company for my rental.
The vehicle I received had the same amount of seating but a lot less luggage room than the vehicle I ordered. My guests had sit sit with luggage on the laps.
The agent I felt with when returning the vehicle was extremely rude and argued with me about getting a receipt for returning the vehicle because it had not been entered in their system. I asked for a hand written receipt and she started shouting at me.
Apr 29 2017
Pros: Arrived to find our vehicle was upgraded to an SUV! Really enjoyed it!
Pros: Car was $200 for a week. And they gave us a slight upgrade with gps.
Cons: When I went to pay i was charged for roadside assistance and insurance which I was not asked to purchase which doubled the cost of the rental. I had to work with their management to take the charges off. Had I not had the time I would have had to call and fight on the phone. Be aware of those before leaving with car.