2.0
Didnt like payment method Visa debit needs to be accepted for paymentReviewed Apr 25 2023
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10.0
Very carefully person at the check in. Hertz offert EV very appreciate in 2023! Bravo !Reviewed Feb 7 2023
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4.0
Planned drop off in Lake Louise Sat at 6:30pm. I arrived there at 5pm. The office was closed the entire weekend. No drop box, no information about how to return the vehicle. A phone number that was listed there for "immediate assistance" took me to the central Hertz automated line. After many attempts I ended up finally being connected to a person, who was located in the US. They told me I would need to return the car to the next closest open location - it was in Edmonton! A 5hr drive away! After an hour on the phone and multiple holds I was asked to leave the keys in the vehicle. Why is there no better drop off system, especially when the location hours are 8-3pm M-F?Reviewed Jan 30 2023
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2.0
Your website showed a 7 passenger 5 full luggage vehicle, an expedition was pictured, when I went to pick it up I was told a full size suv was a Durango or equivalent which doesn’t have trunk space for any luggage once the 3rd row is up. Your website misrepresented the vehicle type and didn’t match the hertz vehicle class - we didn’t have enough space for our party and luggage to fit in the vehicle.Reviewed Jan 4 2023
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10.0
Excellent Agents to deal with at both ends, excellent vehicle, all around a 10 out of 10!Reviewed Nov 10 2022
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10.0
No option to buy only liability insurance. Can be cheaper if there is an option to buy only liability insurance and use your own or credit card’s insurance for rental car. Bit expensive.Reviewed Aug 28 2022
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4.0
Pick up was terrible. Was third in line and still waited over 30 minutes to get served. Never seen such a slow process. The line grew to about 20 people because the throughout for each customer was insanely slow. No reason for it. Car itself was ok. Bizarre car though. We requested an SUV for my family (two small kids) and we got this military style jeep. Not exactly what I expected when requesting a family style SUV. Drop off process was fine.Reviewed Aug 25 2022
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8.0
The staffer was very helpful and friendly, however the car we ordered was not available. We were given an old F150 truck instead.Reviewed Aug 4 2022
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4.0
$700 Airport fees not charged at time of booking made for nasty surprise.Reviewed Jul 20 2022
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8.0
Pros:Easy pickup at the airportCons:Managers special was a large truck, would have preferred some option for a car.Reviewed Aug 19 2019
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6.4
Pros:The saff was very tired - check-in around midnight. They rather work other stuff than take care of the customers.Cons:The staff could have been more interested in the customers. But when you already are the largest rental car company, why bother with the customers?Reviewed Jul 20 2019
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4.0
Pros:Staff should have taken care of my car switchCons:I was given a monster truck-5.7L engine. Fuel sucker. They said I had got the managers special. Then when I asked for a smaller veh, and after waiting minimum 45 min on line, they said I would be up charged roughly $120 and have to wait another 40 minutes or so-Reviewed Jul 16 2019
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