1.9 HorribleAug 23 2021
Car was damaged, dirty, and smelled like someone had smoked recently.
4.0 OkayFeb 25 2021
Put fuel in the tank and windshield washer in the reservoir, The car smelled like an ashtray, worst rental in 10 years.
8.8 ExcellentDec 29 2019
Everything was okay besides the pick up!The car had scratches from the get go that haven’t been pointed out by the person who handed us the car keys in the first place; who also had us waiting for 25 minutes because he “didn’t know we were coming in the morning”. The drop off was perfect and the lady helping us couldn’t have been better! If I wouldn’t have taken a video to record that the damage was there before, we would have been held liable for something we didn’t do. This, everything was excellent besides the pick up service (which could have been just the fault of the one person working and not the entire agency on site)
10.0 ExcellentDec 19 2019
Pickup and dropoff were equally simple. The staff was friendly and helpful!
2.0 MediocreJun 22 2017
Budget needs to change their rental policies$25 charge if the car is not vacuumed on return. VACUUMED? We made the reservation through Kayak and had to use a debit card when it was time to pick the car up. The account had several thousand dollars in it, so money was not an issue, nor was the several hundred dollar deposit. THE PROBLEM: They also do a credit check when paying with a debit card, and if your credit score is low (which is the case with MOST people who are paying with a debit card) - they will deny you the reservation AT THE MOMENT OF PICK-UP. We needed the car to continue on for a five day vacation and all other St. Cloud sites were OUT of rental cars. We were OUT OF LUCK, and had to cancel the rest of our vacation travel plans because we did NOT have another car rental. Thanks for NOTHING Budget. Your policies ruined our vacation! :(