Cons: I didn't use the rental because they didn't have anymore cars available. I called next car customer service 5 times to get refunded and no one ever picked up . I am infuriated! Will never use again! Absolute bad company and worthless customer service!!!!!
Sep 22 2016
Convenient, fast, and a bargain
Pros: Got a great deal for a four-weekday rental, close to my home. I was in and out in ten minutes.
Oct 16 2015
Don't return late
Cons: They sock you with an $86 daily rate if you don't return before closing, which is not specified in the contract.
Nov 26 2015
Pros: I think they refunded me but not sure. The price was ok.
Cons: They car broke down. The car was poorly taken care of. Had to change the wipers myself
Nov 30 2015
Don't go there. It's not worth it!
Cons: The business doesn't appreciate customer satisfaction at all. They didn't have our car ready at the time of our reservation. We had to wait for 2hrs 30 minutes, which made our experience by far the worst. The manager never apologized and the representative refused to have us talk to him to ask about a possible discount. Car was also poorly maintained; dirty carpets, it wasn't vacuumed, had a foul smell in the AC.
Dec 1 2015
Dirty budget car
Pros: I couldn't find a better price
Cons: Car was covered with bird droppings. One was on rearview mirror. When I mentioned this to manager, he said, that bird do this all the time, like it is ok to give dirty car to customer.
Dec 29 2015
Pros: Car was as booked - Dodge Caravan.
Drop-off was very easy.
Office was open on Sunday, when many other neighborhood rental locations were closed
Cons: I was surprised to find the middle row was captains' chairs, rather than bench chairs. This meant total capacity was only 7, and we were a little crowded with three adults in the back row.
I found a receipt in the glove compartment, showing the previous renter paid $60 daily rate, whereas I paid $79.
Feb 5 2016
Pros: The guy as a helper at the door was very nice(latino guy) and help full, he was there before 730 am
Cons: The attendent should be at the work at 7;30 I was waiting untill 8;20 untill she showd up and I missed my meetimg a big time, what do you thinking?
Mar 27 2016
Great customer service
Pros: Flexibility to return the car at nearby location. Very reasonable rates for a compact rental.
Mar 30 2016
No more than ok
Pros: Low price
Cons: The car was dirty, inside and out. A dashboard light went off and I could not figure out what the problem was because the car had no manual. I had to fill out a report with the same data that they had on the computer in a time when I was in a hurry to return the car. the staff were not rude but could had been more helpful.
Pros: Got a an upgrade because the car I requested wasnt available.
Cons: I was paying a decent price online, when I went in to actually pick up the vehicle. Ended up paying expensive fees that weren't posted.
May 1 2017
Great Customer Service
Pros: The staff was very professional and friendly. They picked me up even though I was just outside their area. Stephanie and the crew couldn't have been nicer and more helpful. I will definitely go with them again if I need a car in the future.
Cons: It wasn't free. :-)
Jan 7 2017
Pros: Great staff, good service
Cons: I expected this to end up in the $300-$400 range, but it ended up nearly $800. Unexpected fees, taxes,, you name it.
Jan 8 2017
Fast, informative service
Pros: Eric and Brayden handled themselves very well, kept us informed of the necessary information that we needed and got us in and out as fast they could. Two great employees
Aug 21 2017
Pros: What did I like? Well - the awesome Enterprise employee upgraded us to a nicer car at no charge and it was only his second day on the job! Pick-up was quick and efficient; and the "looking forward to seeing you tomorrow" call from Enterprise on the day prior to pick-up day was impressive!
Cons: What didn't I like? There was water damage on both side mirrors and the windshield which made visibility a bit challenging at night time, and especially in the rain. The driver's side windshield wiper skipped, which made visibility VERY unsafe. The car gave TWO "Oil Alert" reminders in less than 48 hours, which was concerning. The dashboard panel was really dirty which made reading the speedometer and odometer quite difficult. The car did not appear to have been vacuumed prior to the rental. Typically, I am a big Enterprise fan; just not this time.
Pros: Fantastic group of staff at the Rockvville location! There was a snag with the server when I arrived to pick up my car, but the duty staff member (Corey) found a work around to get me out of the door. Also gave me a great recommendation for a local eatery. Amazing service all around!
Apr 18 2017
Pros: Good price, van was there for pickup as promised and was good for our trip. Night drop-off at Hertz office was helpful.
Cons: Car was older (40K) than i'm used to seeing for rentals, and so it showed some wear. Ride wasn't super smooth and van needs front end alignment. Both sides of van had scrapes on sides when i picked it up. Overall though, did the job!
Booked through Kayak which said pickup time was 12pm, but Hertz office closes at 12pm. I was there at 12:03pm and luckily they let me in even though door was closed (props to people that worked there for this).
Sep 20 2017
Bait and switch
Pros: The employees at the Hertz rental car were pleasant. The Nissan versa provided was clean. Pick up and drop off were both easy.
Cons: I had ordered and prepaid for a mid size vehicle. A Toyota Corolla is listed as an example. The car provided by Hertz was a Nissan versa which they advertise in the kayak and elsewhere as a compact car. Hertz refused to provide a larger car unless I paid additional money. I believe this was the smallest car they had on the lot.
Cons: Somehow the Avis system couldn't process the rental for more than 30 days even though I was able to book the car online for more than 30 days. This caused a problem and delayed me when I dropped off the car.