Pros: lightning fast pickup process, no nonsense & no pushy sales reps!
Jun 12 2016
Pros: easy check-out of the vehicle and the check-in procedure was simplicity itself...guy in the parking area with an electronic tablet...tap..tap..tap...give the mileage and I was done...vehicle was clean, drove nicely and the staff was extremely polite
Jul 13 2016
Pros: The quickness
Jul 19 2016
Cons: Had to wait over 30 minutes to get the car. It was dirty when it was delivered. First car delivered had faulty brakes
Aug 8 2016
Pros: It was a fun car to drive. I felt safe and it was very gas efficient
Cons: I can't seem to find the same deal. I also can't get on the website to get a 10% discount for my next rental
Aug 15 2016
The folks were nice, the car was a death hazard.
Pros: Very efficient service. And, it certainly was cheap.
Cons: I know I rented the cheapest car available but there is a reason no one has ever heard of a Chevy Spark. It was basically a motorized roller skate. When I turned it in and talked about my anxiety driving the car on the expressway, the attendant admitted it was an accident waiting to happen---if so, why rent it?
Sep 10 2016
Pros: Ended up with a decent car that was nice it was clean the people were friendly
Cons: Online I just signed up for the special value and the icon picture showed a Chrysler 200 a five passenger car but when I got to pick up my rental car it was a Chevrolet Spark which is not a midsize five passenger car. I'm 6'5" tall and a Chevrolet Spark is not nearly large Enough for me. I ended up having to upgrade to a Hyundai Sonata which of course costing me extra money
Sep 21 2016
Cons: dollar rental addes a 300 dollar deposit to the initial rental cost
Feb 5 2017
Worst service EVER
Pros: Daily was was a good value after finding coupon on line in addition to kayak rate. The walk up rate was doubled.
Cons: The service was horrible. No attempt to accommodate when I called in and got and off shore agent who had no idea what customer service means. I was able to get a part of my issue resolved once reaching an agent at the airport of origin for the rental.
Cons: Wiper blades didn't work very well. The tank was at 3/4 when picked up. There was food in it from previous renter
Oct 24 2016
Pros: EVERYTHING. No line, really nice eloyees, upgrade to Ford Escape. It was a great car to drive. Ease of getting and returning.
Apr 8 2017
Pros: Was so thankful to have upgraded. I encountered some scary weather after a very long day of flight delays.I was so thankful to get a flight into Ohio despite it being 2 hours away. I was able to secure a car to get home that evening.
Jun 22 2017
All we did here was return the car. Quick and easy.
Pros: Returned it a day early and no argument about getting our money back we had prepaid for that day.
Aug 8 2017
Akron Airport Enterprise is well run
Pros: The drop off was so easy. The staff was very helpful.