Pros: Although our vehicle was a dirty mess inside and out, we were over charged and the customer service employee was incompetent, I received professional support when I called Hertz customer service during business hours. Hopefully they will follow through.
Cons: The vehicle was filthy inside and out. Dirt and salt covered the car. There was dust and dirt on the dashboard. If there had been damage to the vehicle, we would not have been able to tell. The customer service gentleman said that he could "hose it down out back" if we wanted. We found a cigarette and a pack of matches inside. The vehicle smelled strongly of smoke. Each of us smelled the smoke independently upon entering the vehicle. I had a 10 AM pick-up time and was there a couple of minutes early. The only employee there was on his way out as we entered the shop. When asked, he stated he was about to leave to pick up two customers. When asked if he was going to leave us a note, he said no, he was going to inform the people at the business next-door. After my trip was completed, I returned the vehicle after hours, but on time and was charged another days rental fee the next day. What a messy and disastrous experience with Hertz.
Mar 1 2017
Not worth it
Cons: I returned the car when I was supposed to and Hertz hold $500 and harrased me 3 days straight to returned the car. Never again will I rent through Hertz. Will stay with Enterprise even if I have to pay a little more money for the rental.
Mar 16 2017
Started out Shakey..
Pros: I was very happy with our agent, who went above and beyond to get the right vehicle for my trip. The truck was clean, in great shape and very comfortable. The mileage was good for the size of the truck, and unlimited mileage is always a good thing.
Cons: I didn't like the fact my reservation was a month early and the day of pick up I was given a vehicle that was too small for my purposes. Hertz had a month to get a full sized pick up into my area for this reservation and tried to give me a small truck. My agent went out of his way to search and find me a full size truck. Once this was done I was satisfied, and pleased.
Mar 25 2017
Cons: Inside was dirty. Outside not so great either.
May 10 2017
Your cancellation Policy.
Pros: The price was right, and ease of making reservations was easy enough. I had to cancel due to illness. The woman I spoke to, Elizabeth, was very nice to work with and a portion of what i had prepaid was refunded quickly.
Cons: When I canceled there was a $50 fee charged. That was more than 1/3 of the rental price. I had taken the insurance, $63. It's been more than a week and I still don't have the reimbursement for that. Honestly, next time I will rent directly through Hertz and I will get the insurance when I pick up the car.
May 23 2017
Got me around
Pros: It was a convenient place for me to pick up the vehicle besides a crowded airport. Vehicle was clean but smelled like a household cleaner was used or someone had smoked in it and the Oder never left.
Cons: The Nissan Versa rattled and vibrated and was very noisy and not a smooth ride at all. I got what I paid for.
Sep 25 2017
Pros: Personnel gave good service, especially for vehicle exchange in Schenectidy
Pros: Everyone at the Sheridan Ave store in Amherst was super nice, helpful and just a pleasure to work with . Terrance especially went out of his way to put van seats down for me and show me how the vehicle operated !
Sep 22 2016
Enterprise is awesome!
Pros: I loved the Chevy Tahoe.
Thanks for the perfect upgrade.
Cons: Nothing's no not to like. Everything was cool.