Pick-up location | Ansonia |
---|---|
Car types | Compact, Economy, Full-size, Intermediate, Intermediate SUV, Luxury, Pickup truck, Premium, Standard, Standard SUV |
Rental locations | 1 |
Popular agencies | Enterprise |
Economy | $98/day |
Compact | $98/day |
Intermediate | $101/day |
Standard | $105/day |
Full-size | $106/day |
Premium | $113/day |
Luxury | $145/day |
Pickup truck | $129/day |
Intermediate SUV | $117/day |
Standard SUV | $121/day |
Hertz
6.0
Good
6 reviewsCleanliness
8.0
Comfort
5.9
Pick-up/Drop-off
6.0
Value for money
4.9
2 locations in Ansonia
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Reviews
2.0 Mediocre
Mar 2021
Pros:
Not much - the rep at the satelite pickup location doesn't answer phone calls. He said I could extend the rental as needed. When an extension was necessary he again was not reachable by phone. I had to call a main location who informed me that if I didn't return the car at 2pm on Friday and kept it until Monday (when my vehicle would be ready as per the delay from the autobody) I would incur a $56/day rate (up from the $40/day I had already paid) plus a $250-300 surcharge because I booked through Kayak, they were unable to extend the existing reservation. When I inquired about creating a new booking direct with them from drop off time until Monday they said that would cost me an additional $500.00. I contacted my insurance agent who suggested I call customer service to have them call Hertz on my behalf to negotiate a more reasonable rate, Hertz told the insurance adjuster "they would not discuss my business with him." The adjuster was able to secure me a new rental with Enterprise for $159 through the weekend, however due to Covid Enterprise would not pick me up from drop off at Hertz. I had to hire a taxi service to get from Hertz to Enterprise. All of this was extremely unnecessary. I will never book another Hertz rental again.Cons:
Everything - Hertz had every opportunity to provide better customer service, competitive rates and to be more accommodating.10.0 Excellent
Jul 2019
Pros:
Staff was friendly, helpful, awesomeCons:
Car was ready on time, mint condition, great car, great price10.0 Excellent
Sep 2021
2.0 Mediocre
Mar 2021
Pros:
Not much - the rep at the satelite pickup location doesn't answer phone calls. He said I could extend the rental as needed. When an extension was necessary he again was not reachable by phone. I had to call a main location who informed me that if I didn't return the car at 2pm on Friday and kept it until Monday (when my vehicle would be ready as per the delay from the autobody) I would incur a $56/day rate (up from the $40/day I had already paid) plus a $250-300 surcharge because I booked through Kayak, they were unable to extend the existing reservation. When I inquired about creating a new booking direct with them from drop off time until Monday they said that would cost me an additional $500.00. I contacted my insurance agent who suggested I call customer service to have them call Hertz on my behalf to negotiate a more reasonable rate, Hertz told the insurance adjuster "they would not discuss my business with him." The adjuster was able to secure me a new rental with Enterprise for $159 through the weekend, however due to Covid Enterprise would not pick me up from drop off at Hertz. I had to hire a taxi service to get from Hertz to Enterprise. All of this was extremely unnecessary. I will never book another Hertz rental again.Cons:
Everything - Hertz had every opportunity to provide better customer service, competitive rates and to be more accommodating.10.0 Excellent
Jul 2019
Pros:
Staff was friendly, helpful, awesomeCons:
Car was ready on time, mint condition, great car, great priceSixt
5.0
Okay
5 reviewsCleanliness
9.0
Comfort
9.0
Pick-up/Drop-off
6.0
Value for money
5.0
One location in Ansonia
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Reviews
2.0 Mediocre
Dec 2021
Pros:
Staff was niceCons:
Company has hidden fees and charges your not made aware of until days after you return the vehicle, like not being able to cross state lines. If I knew ahead of time I would not have rented here and won't ever again. Shady and sneaky.10.0 Excellent
Aug 2019
Pros:
Friendly Staff Easy pick up and drop off. Car very clean.Cons:
Nothing10.0 Excellent
Jul 2019
Pros:
Clean car. Nice and helpful staffCons:
Nothing8.0 Excellent
Jun 2021
Pros:
The staff were professional.Cons:
I would have liked to be able to change my payment method when I returned the car.2.0 Mediocre
Dec 2021
Pros:
Staff was niceCons:
Company has hidden fees and charges your not made aware of until days after you return the vehicle, like not being able to cross state lines. If I knew ahead of time I would not have rented here and won't ever again. Shady and sneaky.10.0 Excellent
Aug 2019
Pros:
Friendly Staff Easy pick up and drop off. Car very clean.Cons:
Nothing10.0 Excellent
Jul 2019
Pros:
Clean car. Nice and helpful staffCons:
NothingEnterprise
3.8
Mediocre
14 reviewsCleanliness
3.0
Comfort
3.5
Pick-up/Drop-off
3.0
Value for money
4.0
6 locations in Ansonia
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Reviews
6.0 Good
Oct 2020
Pros:
Good experience. Except needed the car for several more days. Non available at the time. Had to go with Budget rental for the additional time needed.3.2 Mediocre
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Car was dirty, gas tank was empty, no one there when car returned during business hours2.0 Mediocre
Aug 2020
Pros:
I liked nothing. They promised a cargo van said they had one for us when we arrived they gave the last cargo van to something else. The offered us a mini van that had no she to us. We left without any sort of vehicleCons:
Everything2.0 Mediocre
Mar 2019
Pros:
A Service with a smile in the nicest wayCons:
Nothing2.0 Mediocre
Sep 2018
Cons:
Did not honor my reservation and did not have a car available for me to rent when I arrived. Made no effort to call me before they gave the car I reserved to someone else. Staff were inconsiderate and lack basic customer service skills. Went to Sixt on RT 34 and was able to rent a car there and treated like a customer should be. Don;t waste your time at this facility.4.4 Okay
Mar 2017
Pros:
I like that this time the agent was straight forward with us when we got the car. The car also reported low tire pressure about 3 days in, probably due to the sudden drop in temperature. The agent at Enterprise put some air in and cleared the message.Cons:
Due to inclement weather, the whole city was under traveling ban and parking ban on the day I was supposed to drop off the car (Tue 3/14/2017). Thus, I called 1 day prior (3/13/2017) when they issued the ban to check if Enterprise would be open at all (I suspected not), and if they weren't open how could I drop off the car on the scheduled date. They said they would charge me an extra day despite the fact that over that day, nobody would be able to rent that car anyway, so they're not suffering from any extra revenue loss. So much for "treating customers like family in a corporate world." It is all about them making money...Rent-A-Wreck
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Ansonia