Car rental at New York LaGuardia Airport

Cons: Cleaning fee was a ripoff- there was one dog hair didn’t even have a dog in the car. Arguing against them is futile, and Met with condescension and rudeness... the flat rate fee for ezpass was also a ripoff. Drop off had an illegal club laser running indoors which was shining on glass- also very illegal because it is unsafe. Employees not wearing masks and standing too close to me when I was trying to exit the vehicle.

Pros: Staff was somewhat nice.

Cons: The car had obvious damage to it. The passenger side door wouldn't open from the inside and the window couldn't roll down either. On top of that, the windshield had some sort of "24 hour tape" on it that made it seem like the windshield was maybe being replaced. They seemed surprised when we showed all of this to them. Also, the location of the pickup place said LaGuardia Airport but, in reality, it's pretty far from the airport.

Pros: It seemed like a good price at first.

Cons: The whole process was horrible from pickup to dropoff. When trying to pick up our car the woman helping us convinced us the car wasn't big enough for our two bags even though we specifically picked one that said it could fit 3 large suitcases. After pressuring us into upgrading we just wanted to move on with our day so we obliged... after seeing the nearly empty parking lot I'm sure we would have gotten the same car if we had upgraded or not. After getting a few blocks I noticed that there was an alert that the tire pressure was low as soon as we picked it up so I don't think anyone even gave it a once over. We had a long drive ahead so I just hoped for the best. The return process was a disaster. Hardly any instructions on how to return and once we arrived to the Atlanta airport, they gave us the incorrect address for where to return the car. We spent at least an extra 30 minutes driving in circles looking for where to return. The Thrifty area was shut down and there was a small sign directing us to take Thrifty cars to the Hertz area. Once inside the Hertz deck, there was zero signage and not a single person to help. We called customer service and they were completely clueless and didn't even know the address for drop off had changed. There was one man working the exit so he rudely told us we were in the right place "didn't you see the sign?" (again, one small sign saying Thifty with an arrow, and zero signage in the deck). At this point we were still on the phone with the customer service who was telling us to park and leave our keys in a dropbox. There was no dropbox so we left the keys on the dash per the signs by Hertz, and the CS agent told us we were all good to go and someone would check the car in the morning. Cut to a week later and we were never emailed a bill. I checked online and Thrifty charged us for an extra day and noted that we returned the car a day late even though we left it in the garage per the customer service agent's guidance the night before. I'm still dealing with trying to get refunded for the extra day and it's obvious Thrifty is a shady business with some of the worst customer service. I guess the cheap price was too good to be true.