Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0
Pros: Yes the staff was very friendly and helpful at the time of pickup and drop off.
Cons: Recommend continued excellent service especially during these challenging times.
review from
-
3.6
Cons: the car that i reserved was there for me.
review from
-
6.4
Pros: Car rental was perfect for what I needed it for. Customer service in portland was great.
Cons: One of the female staff members in LGA at pick up was not very friendly. Lacking customer service skills. Did not want to help or be there.
review from
-
2.0
Cons: The location was not open.
review from
-
7.6
Pros: The staff was friendly and the process of the pick-up in Queens was really quick. The drop-off was tricky because the location was I was told to go to for drop-off was closed. So I had to go to a secondary location 25 minutes away.
review from
-
10.0
Pros: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Cons: They are doing everything right, keep it up.
review from
-
9.2
Pros: Yes, the staff was friendly, helpful and accommodating.
Cons: The van had debris in the back. Requested it be washed but it was not washed.
review from
-
10.0
Pros: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Cons: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
review from
-
4.0
Pros: The staff was warm
Cons: Staff could be more knowledgeable. As of 9/22 citi pulled rental car protection on all their credit cards, but the agent did not know and still let me use my citi card and without getting the minimum insurance. One is illegal to drive without insurance!
review from
-
10.0
Pros: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Cons: Could use a better pedestrian entrance for anyone arriving by public transportation.
review from
-
9.2
Pros: Very helpful staff.
Cons: Accept debit credit cards
review from
-
7.6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
review from
-
10.0
Pros: Staff demonstrated excellent customer service from pick-up to drop-off. The availability of cars, business hours and location to public transportation make this an ideal location. I will use this location in the future for my rental needs.
Cons: They are doing everything right, keep it up.
review from
-
9.2
Pros: Yes, the staff was friendly, helpful and accommodating.
Cons: The van had debris in the back. Requested it be washed but it was not washed.
review from
-
10.0
Pros: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Cons: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
review from
-
10.0
Pros: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Cons: Could use a better pedestrian entrance for anyone arriving by public transportation.
review from
-
9.2
Pros: Very helpful staff.
Cons: Accept debit credit cards
review from
-
8.0
Pros: Yes the staff was very friendly and helpful at the time of pickup and drop off.
Cons: Recommend continued excellent service especially during these challenging times.
review from
-
7.6
Pros: The staff was friendly and the process of the pick-up in Queens was really quick. The drop-off was tricky because the location was I was told to go to for drop-off was closed. So I had to go to a secondary location 25 minutes away.
review from
-
7.6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
review from
-
3.6
Cons: the car that i reserved was there for me.
review from
-
6.4
Pros: Car rental was perfect for what I needed it for. Customer service in portland was great.
Cons: One of the female staff members in LGA at pick up was not very friendly. Lacking customer service skills. Did not want to help or be there.
review from
-
2.0
Cons: The location was not open.
review from
-
4.0
Pros: The staff was warm
Cons: Staff could be more knowledgeable. As of 9/22 citi pulled rental car protection on all their credit cards, but the agent did not know and still let me use my citi card and without getting the minimum insurance. One is illegal to drive without insurance!
review from
