Whittier Car Rentals

Cons: I scheduled some repair on my car and needed to schedule a rental. Before I booked the reservation, I confirmed with the local Hertz branch that they could pick me up from my mechanic that was 2.3 miles away. But when I called the morning of the pick up, the rude manager told me they don't pick people up. I explained that I had confirmed the pick up the day before so he said he would check and call me in 5 minutes. After waiting 20 minutes, I called the Avis that is right next door to them and paid $2 higher price. I'll gladly pay $2 a day more to work with people that treat their customers with some level of respect.

Cons: I didnt like that the car I rented wasnt ready, it just arrived when I was there and had to be cleaned. The gas was on empty and they said it would be too long and wanted me to rent a more expensive vehicle.

Cons: Car ready 1 hr 17 min after reservation time. Didn't warn me that tank was not full. On stop by to clarify gas issue since not told of partial tank and nothing on paperwork, supervisor wanted me to understand original delay, ie that only had one guy to prep cars, busy (mostly with LIFT pickups). Not my problem, No reciprocal understanding that pick up time arranged to insure plenty of time for me to take elderly parents to doctor appt. (Arrived at appt with only 4 minutes to spare). Didn't not compare to flawless customer service I've received at other Hertz offices in area. Again, reps at desk polite. Car fine. No owners manual nor window cleaner liquid.

Cons: The person that help me when I got there said about 2 words to me so I had to ask questions since it was my first time renting a car. Would of been nice to be informed without having to ask.

Cons: Car only had 3/4 tank of gas

Cons: They called an hour before my pickup time to tell us to be eraly they close right at 6pm. Then they wouldn't accept my atm\credit card. Fortunately I had my credit card to pay. Then they didn't explain any of the features of the vehicle. Overall I was happy with this rental facility

Cons: Short trip