Pros: Car was clean and gassed up, ran fine, and was comfortable.
Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.
Sep 8 2016
Average car, average service
Cons: 30k on the car....it rattled a bit. Nothing major.
Sep 27 2016
Pros: It was a brand new Toyota
Oct 3 2016
Cons: I didn't like the fact that I noticed there was no spare tire in the trunk. If something were to have happened to us and we needed to change the tire we would have been left stranded in another city/state that is unfamiliar to us. I informed two people at drop off that there was no spare but I'm not sure if or what was done. I just wouldn't want someone to need it and one not be available for use.
Oct 6 2016
No surprises, great value
Pros: great car, easy to find shuttle and dropoff, no surprises at pickup or dropoff
Cons: Had to wait for third shuttle because we had so much stuff, but we still only waited about 8 minutes.
Oct 19 2016
Pros: Great experience. From the ticket counter at the airport, super friendly and helpful lady Friday, Sept 30 @ 1:145-ish on through to the shuttle back to the airport. We had to return the car early because Hurricane Matthew shortened our trip. There was no hassle and no gimmicks about early returns and partial refund, etc.
Cons: The van would have been nice with an exterior thermometer and a compass. Other than that great.
Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn
Mar 6 2016
Pros: they accommodated me by giving me a higher grade vehicle.
Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.
Mar 6 2016
Pros: Wonderful, efficient, courteous operation and staff at St. Louis. I'll be returning there and can't imagine renting from anyone else.
Jun 13 2016
The rental ended up costing 1,5X kayak quote
Cons: Car with 40.000 miles in the odometer
Aug 21 2016
Pros: I drove 44 miles. I picked up a car that didn't have a full gas tank however I would be penalized if I returned in the same condition.
No one checked my car upon return. I was told to leave my keys in car and they would send me my receipt.
I travel weekly for business and this was my first such experience.
No final receipt
Sep 19 2016
Booked 12 passenger van given 10 passenger
Pros: Van was clean
Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.
Pros: Pick up and drop off were both very easy. No hassles and all of the representatives were professional and friendly.
Cons: I rented in St. Louis at the airport and returned the rental in Kansas City...did not like that I had to drop off the rental in the city and find my way to the airport 20 miles away...otherwise I would have been charged an additional $150 just to drop the car off at the airport.
Sep 6 2016
Pros: The service was excellent. Took care of me to the fullest
Sep 6 2016
Customer Service is Excellent
Pros: Customer Service was above and beyond my expectation.
Pros: I arrived very late at 3am and a car was ready for me to pick up. When returned, the process was very efficient and only took a few minutes with a shuttle ready to take me to the airport. I will rent from Hetrz again and KYAK rocks.
Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.