Cons: The car was very tiny. Seemed smaller than the Ford Focus they compared it to. It was also a little worn
Mar 6 2016
Pros: they accommodated me by giving me a higher grade vehicle.
Cons: I paid for a traverse and the Avis rep tried to give me a minivan. He also was not going to budge. He gave me back my license and credit card after said I could go elsewhere. My problem is i prepaid for my traverse and he did not care. I was not going to stand for that and therefore i started making phone calls to other rent a car places. My husband spoke with the rep and he finally tried to give us a Ford 4wd or an expedition.
Mar 6 2016
Pros: Wonderful, efficient, courteous operation and staff at St. Louis. I'll be returning there and can't imagine renting from anyone else.
Jun 13 2016
The rental ended up costing 1,5X kayak quote
Cons: Car with 40.000 miles in the odometer
Aug 21 2016
Pros: I drove 44 miles. I picked up a car that didn't have a full gas tank however I would be penalized if I returned in the same condition.
No one checked my car upon return. I was told to leave my keys in car and they would send me my receipt.
I travel weekly for business and this was my first such experience.
No final receipt
Sep 19 2016
Booked 12 passenger van given 10 passenger
Pros: Van was clean
Cons: Wait was 1hr and a half because the computers were down. Only given a 10 passenger van reserved a 12 passenger van.
Pros: Pick up and drop off were both very easy. No hassles and all of the representatives were professional and friendly.
Cons: I rented in St. Louis at the airport and returned the rental in Kansas City...did not like that I had to drop off the rental in the city and find my way to the airport 20 miles away...otherwise I would have been charged an additional $150 just to drop the car off at the airport.
Sep 6 2016
Pros: The service was excellent. Took care of me to the fullest
Sep 6 2016
Customer Service is Excellent
Pros: Customer Service was above and beyond my expectation.
Pros: Car was clean and gassed up, ran fine, and was comfortable.
Cons: Cars were too tightly packed in the lot to be able to see all that were available, and getting them out was a challenge. The return area does not well indicate where to go at the STL airport location.
Sep 8 2016
Average car, average service
Cons: 30k on the car....it rattled a bit. Nothing major.
Pros: I arrived very late at 3am and a car was ready for me to pick up. When returned, the process was very efficient and only took a few minutes with a shuttle ready to take me to the airport. I will rent from Hetrz again and KYAK rocks.
Cons: They should have a few more clear EXIT signs around the lot. I was a bit confused as to how to make my way out of the lot.