Pros: Made a reservation only to get a call from them about 30 minutes before I was supposed to pick it up saying they only had an SUV in stock and it was going to be another $25 or $30 a day for the rental.
Oct 10 2016
Good except for the smoke smell
Pros: The service was good and the car worked well.
Cons: The first car they offered reeked of cigarette smoke so the employee offered a different car. It was better but still smelled of smoke. As non-smokers we would have appreciated a smoke free car.
Oct 16 2016
Customer Service Good, Car Acceptable, Wait Time P
Pros: The car was mostly clean, the customer service agents were friendly and helpful.
Cons: The car I reserved (nor any other) wasn't ready until around 20 minutes after the set pick-up time.
Aug 9 2016
Pros: Fast, efficient. The start of a great trip.
Aug 7 2017
They dont "pick you up"
Cons: Front tires bald, pulled to right and steering wheel vibration. Piece of trim rubbing the tire. Had to switch out cars half way through vacation. do they even inspect these cars before they send them out on the road? Contrary to their slogan, they only pick you up within 6 miles and not from an airport.
Mar 16 2017
Pros: Congenial and helpful staff. Upgraded vehicle. Great location for pick up. Quick in and out. Had to return to to have air pressure sensor warning checked out and was quickly taken care of.
Cons: Cleanliness of vehicle in and out needed work. Tire pressure light came on e few minutes after we left the pick up location. Change oil soon message on from pick up. In all fairness, this was a satilite location and the vehicle had just arrived.time and turn time over was short.
Apr 15 2017
Pros: Cars that were available and the price
Cons: It was s great experience. I liked everything
Pros: I needed to extend the rental and the group was very helpful with this, although they were closed on Sunday and that made me rent an extra day
Cons: car was initially dirty, and they we a little late with the rental when I arrived, also they were closed on Sunday which made me rent the vehicle another day.
Dec 28 2016
Pros: Easy drop off
Cons: Car was not very clean. They struggled to locate our reservation.
Jun 14 2017
Pros: Worst customer service ever. Will never us this again.
Cons: The customer service guy could not speak English well, or understand it. Why would you have someone working that can't speak to the client!?! Horrible simply horrible.
Aug 23 2017
Consistently good customer service & good vehicles
Pros: Proximity to my home - friendly staff - clean cars
Oct 24 2017
Great car, great price
Pros: I loved the rouge. I did 5000 miles on it and it was a dream.
Cons: The hertz store was understaffed so the wait was pretty bad. Everyone was pretty friendly though.
Nov 25 2017
Pros: Rental place wasn’t at the airport which was unknown by us. They sent a Lyft to us to pick us up. That was nice.
Cons: We were told that they’d take us back to the airport when we brought the rental back. However, they did not. The girl said the system was shut down. So, we had to get our own Lyft. That was more money than we had thought we were paying for the total rental.
Originally, my search was for rentals at the airport. I wish the distance would have been made clearer upfront.