Cons: Brakes bad, car beat up and smelled odd. I don't mind but would not want one of my daughters to drive this crappy car. Tried to tell both the yard attendant and the lady at the inside counter and neither cared. Sad, my father worked for Budget for years and I'm not sure I would recommend anyone to use your services.
Aug 28 2016
time zone change scam
Pros: The car was nice, but that's what I paid for
Cons: I used a car for twenty four hours, but the time was an hour later where I returned it. Time zones are conveniently not mentioned anywhere in their terms. Customer service was rude and condescending. I got an enormous charge for the extra hour. I will never use Budget again!
Sep 18 2016
Pros: Everything was great. From the service and information at the rental counter to the ease of picking up the car nearby, to the comfortable car, as well as the price. The ease of Islip airport helped the experience.
Cons: I picked up the car at Islip Long Island. as customary I walked the car with the agent The care was not washed but there were no marks. I decided to add $9 per day insurance which I usually do not do. But I was doing a one way to Vermont and dropping it off at Hartford Ct on 1/1/17 When I dropped the car off, the agent went over the car. Because It was not there location of rental, your agent took some extra time. as I was climbing on the bus to catch my flight she came to me about hail damage on the roof. Who looks at the roof during a pick up. your LI agent and I surely didnt. she took my copy of my invoice and noticed that I had obtained the $9 insurance and I took the bus. Frustrated Peter