Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
Jul 20 2017
Cons: I was only one hour late to return it because of the traffic jam. They charge me another day's fee!!!
Aug 29 2017
Didn't have car I reserved
Pros: The agent attempted to upgrade the vehicle type because they didn't have any standard size cars to an SUV. He also offered to let me go to another Avis and pick up the correct vehicle type
Cons: They didn't have the type of car I reserved and they originally tried to give me an older compact vehicle. I didn't want an SUV because we were traveling a long distance.
Jan 23 2018
12 passenger van
Pros: Unlimited mileage
Cons: Rear seats not very comfortable for a long trip
Cons: I wish the pick up at the train station was open later than 7 PM. I had to take cab to the New Haven airport to get car.
Jan 27 2017
Car reeked of smoke and there was no after-hours k
Pros: Cheaper than other options in New Haven
Cons: The car was not clean and reeked of cigarette smoke. Check engine light was on. When I returned it the airport was closed and there was no apparent place to drop the keys.
Apr 3 2017
Pros: The two gentlemen were very nice
Jun 20 2017
Be Careful What You Read
Cons: The rate on our car was nearly $500 for 4 nights. It was a Toyota Corolla that wasn't in all that good of shape. I made a mistake, and was looking at rates for $250 for the same period from Budget, but the location was off-premise and away from the airport. I feel burned on this one and will not be doing business with Budget again.
Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.
Cons: The car was filthy and smelled like cigarette smoke with an air freshner. Engine light was on...
Was not expecting to verify insurance. They could have told me when they called me before pick up.