Cons: The cars were not available when we arrived and they said it would take "at least another hour." We had to switch companies and it cost us several hundred dollars more. It was a terrible experience.
Pros: Despite having a resevervation and phoning ahead, no car was available. The representative behind the desk was both rude and worthless. Thankfully Budget had a kiosk next to the Avis, and we rented through them.
Cons: The car was filthy and smelled like cigarette smoke with an air freshner. Engine light was on...
Was not expecting to verify insurance. They could have told me when they called me before pick up.