Pros: Received a call from Enterprise and realized that I must have mistakenly made the reservation for pickup in Branson when I was arriving in Springfield (almost an hour away). The reservation was changed although the rate was a bit more when pickup was at the airport. Lucky for me. Person on the phone and staff were friendly.
Cons: The car was fine but a bit of trash was left in the vehicle and the exterior could have used a better wash job. Disappointed/surprised that the pickup counter had run out of maps.
May 2 2017
They gave me a hard time about my card being a debit/credit card.
Pros: I've received better service from enterprise before. They told me they were locally owned, which explains A LOT that whole town is very RACIST.
Cons: They made me run a $200 deposit on my card in addition to the rental fee, they said they would refund it after I returned the car. They repeatedly tried to force me to purchase additional insurance from enterprise for the rental. I told them I had already paid for it and even showed them the email I received to show them proof. I've never had this problem with enterprise in any other state.
Aug 21 2017
Pros: Brandi and her staff did a great job! I was in and out quickly and drop off was simple. Thanks!