10.0 ExcellentMay 4 2021
Yes! The staff was friendly and helpfulThe car needed cleaning, especially on the outside
5.6 OkayNov 9 2019
The car itself was nice.6 hours before the pick up time, I received a call telling me that the car likely would not be available. We had reserved a mini van so we could drive our son from D.C. to college in Chicago. I expressed extreme concern because it was now too late to change our plans and rent from another company. The agent indicated that he would call back shortly with an update, while he tried to locate a minivan. He did not call back. We contacted him 6 hours later and he had not even tried to locate a minivan. He then agreed (again) to look for a minivan. He called back 2 hours later and indicated that he thought it was likely he could secure a large SUV, but that instead of it being available that evening as we had reserved and requested, it would be available in the morning. Then, when we showed up at the pick up spot the next morning (Key Bridge Marriott), the agent was not there. We called his number, only to find out that the agent and the SUV were at the Crystal City Marriott. We were already delayed overnight in leaving on our trip, but we then had to drive to Crystal City to pick up the SUV. While the SUV was excellent, the experience was horrible. I have rented from Hertz for 30 years, and this was the absolute worst experience I have ever had.
2.8 MediocreAug 7 2019
Absolutely nothing. Had a booking reserved and had to call and talk for 15 minutes on the phone with the employee who told me there was nothing he could do.The employee at the pickup location literally told me on the phone that I should have called ahead to make sure he had a car. He said he didnt have any cars and couldnt do anything. I told him this was unacceptable and was pointed to a helpline, who just left me stranded in DC waiting on a call.
2.0 MediocreJun 3 2019
Nothing, everything was terrible, they did not have my mini van. It was the worst experience I've ever had renting a vehicle as I was depending on the minivan to move, I had the loading dock at my apt. scheduled and no vehicle. Hertz never notified me that my vehicle was not there.Everything, could have called me, could have told me a different location to get the minivan. I probably will never rent with Hertz again.
4.4 OkayMay 19 2019
No one was at the counter when I arrived and I had to wait for 45 minutes. I was in such a rush at that point that I only checked the outside of the car, but when I got home realized that the interior looked as though it hadn’t been cleaned for months.
8.8 ExcellentApr 26 2019
ONLY1 EMPLOYEE. HE WAS FRIENDLY. HE WAS RUNNING 2 LOCATION SAME TIME. HE NEED TO GO ONE PLACE TO ANOTHER PLACE. HARD TO HANDLE AND ANSWER PHONE TO CUSTOMER AS I NOTICE.Need help to run more employee for 2 location.
10.0 ExcellentMay 25 2018
The pickup and dropoff procedures were straightforward and uncomplicated. The car performed well throughout the trip.The car did not have cruise control, though it was not stipulated in any advertising that it would. And the windshield wipers needed to be replaced.
6.0 GoodJan 16 2018
Pickup nighmare - alter pickup locationValueArrived @ Bethesda only to find it closed. Called 800 operater said transferred pickup to 99H St in D. arrived to find he didnt transfer. Second phone call no record of transfer. Wasterd an hour on phone--no result. onsite staff intervened to get car assigned. Dont think call agent was in US. Charged me another day when i returnrd car.
8.0 ExcellentSep 15 2017
Nice to be able to pick up and drop off somewhere else other than the airport.Suggestion: for the pick up and drop off locations identify the name of the business attached to the address. For example, my pick up location was in the lobby of a hotel. Instead of just providing the street address, add that it is located in the lobby of x hotel.
10.0 ExcellentSep 10 2017
HIdden locationOnce I found the desk, my experience was hassle-free.Hard to find the Hertz desk hidden in a hotel on the corner. Poor signage.