Pros: Overall I was very happy with this rental. The folks at Enterprise were very friendly and helpful, and they had a car ready for me when I arrived. Drop off was also very quick and easy.
Cons: I had reserved a Compact car for a long highway drive through the hills of West Virginia and Maryland. They only had a pickup truck, which was nice, but it didn't handle as well as a Compact on the highway and was not very fuel efficient. It made the drive more stressful than it could have been.
Nov 28 2016
Pros: Good car
Cons: Bad location for airport pickup. Not open when needed for pickup.
Oct 13 2016
Pros: Courtney at the enterprise location in Elkins is extremely professional and very understanding. The only person I encountered the whole time who was like this.
Jan 1 2018
No Cars Despite Reservation
Cons: Did not have a car for me even though I had a reservation. Did not inform me that no cars were available until pick up. Had to get an Uber for 45 minutes to the next available rental car location, where I was still charged the same rate.
Pros: Nancy in Clarksburg, WV, was the ultimate professional, working with me and explaining to me exactly why I couldn't rent the vehicle due to only having a Debit MC and not a "real" one. She was awesome, but Kayak' selling of a reservation and charging my Master Card for that rental, when AVIS couldn't actually rent it to me, was disturbingly UN-AWESOME, to say the least.