We rented the Rav 4, when we got the vehicle it was scratched up and not very clean and the car smelled so awful. It smelled like a public restroom. It literally made us nauseous, it took us several days to get that smell outta the car. When returning the vehicle, we rushed to make sure we got it back in time, as they closed at 1pm on Sunday. The guy that was at Avis that day told us that there was some pet hair in the car and we could rent the car again for $85 for another day and clean it ourselves or if they have to clean it, then it could be up to $200 because pet hair takes longer to clean. We only had our fur babies in the back seat, which we had the entire seat covered with a dog protector that connect to front and back headrests, the only place there was dog hair was a few in the door on the metal from when they were getting out, but he argued me and so we had to rent the vehicle for an additional day, just to do his job. The car was returned much cleaner than it was when we received it. I doubt I will be using AVIS again.
Did not have the vehicle initially requested online but the agent was able to provide a reliable vehicle and a price difference. All worked out in the end.
Was called on date of reservation and told there were no available cars and they could put me on a wait list.
Everything was easy, the staff was friendly and knowledgeable. The car was clean and great value for the money. Pick up and drop off of the vehicle was a breeze. Will definitely look to rent from Avis in the future for my rental car needs.
Communications were poor and cancelled due to inventory. Would have been understandable, but they did not call back so we didn’t find out until almost there.
Charles was wonderful. He took time to explain many things to me. I've had to call him with questions and he is always wiling to help me. I will always call Avis Newnan for my rental needs