Pros: Location for pickup
Buffalo Airport Hertz team made everything right.
My car from Buffalo had good tread, a snowbrush and windshield washer solution that did not freeze on contact.
Manager made ammends from Buffalo.
Cons: 1. Winchester VA Hertz team continued to defend their poor customer service even uppon return.
2. Argued that tires were just above the "legal standard" when I said I had misgivings as I was driving into Lake Effect snow region. No common sense.
3. I was right- the car's tires were inadequate and dangerous to the point I drove 50 miles AFTER my destination in a snowstorm to swap out a like kind of car with good tires in Buffalo.
4. No snowbrush (try that in 12" of snow)
5, Washer solution was water- froze on contact.
6. Hertz VA told me to stay home instead of driving the car I rented Buffoon.
Feb 28 2016
Cons: Picking up the car was great, staff was very helpful and friendly. At drop off , however the opposite is true. First of all, my credit card was charged multiple times for "mistaken" charges at drop off that would not have been corrected unless I called (amounting to $270+ overcharge). Company was very unclear about some drop off locations utilizing other hertz locations for after hours drop off in Manhattan. Won't rent with them again, will choose pricier companies due to Hertz's complexity/unclear pricing at drop off
Mar 27 2016
Place closed at 12 noon. Pickup was at 12 noon.
Pros: Nothing. We were unable to rent and had to go to Dulles airport.
Apr 14 2016
Car rental last minute
Pros: Friendly and helpful associates. Car I received was an upgrade as the car I had rented was unavailable. This upgrade was free and a pleasant surprise.
May 15 2016
Pros: The convenience and price was the factor of this rental. Was thinking it was a bit more SUV like but served its purpose driving across country on a one-way rental. Had several scary moments due to the brakes needing maintenance.
May 9 2017
Pros: What was there not to like? Everything went smooth. Great value and great customer service.