Cons: It was a one day rental and they charged me for two days at $60 a day.
Nov 15 2015
Pick up address was wrong!
Pros: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Cons: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.
Dec 29 2015
Great service and learned a tip!
Pros: This agency called me in the morning to let me know I may not have a car at the time I requested it. I ended up getting a car but the overall tip is to never trust the call centers and make sure you talk to someone at the location to ensure they have a car, especially during peak rental periods.
Jan 31 2017
Economy car rental from Gainesville to Jacksonvill
Pros: Everything went fine
Cons: Nothing to not like
Apr 9 2017
Pros: Not a darned thing!
Cons: I was provided by KAYAK a date, location and time to pick up an Avis rental car. When I arrived on time at the designated location the Avis rental counter was un-attended and the rental counter was closed. When counting Avis by telephone Avis was 100% un-cooperative and un-helpful in assisting me to secure an Avis rental car from an alternative Avis location. Fortunately, albeit "last minute", I luckily found a rental vehicle from one of Avis' competitors. As a result of this incident, I will NEVER AGAIN use Avis - or KAYAK.
Jun 9 2017
Cons: One tire was at 28 lbs..not in the 40's...gas tank was not on full but it all worked out & the orlando team was excellent
Jun 17 2017
No cars available
Pros: Reserved through Kayak but there were no cars available when I got to the location. Person behind the desk said it was the darn internet's fault.
Cons: See above
Aug 6 2017
Cons: I was not informed that Avis does not accept debit cards, so I got no car and therefore almost lost my flight to Brazil.
Aug 17 2017
enjoyed our chevy cruze
Pros: The car was affordable. The gentleman we picked the car up from, while not outgoing, got the job done. The back seat was a little cramped, but it wasn't considered a "luxury car," so I guess that was to be expected.
Cons: There was a faint odor of cigarettes in the car.
Nov 27 2017
Cons: They charged the wrong price. Different than what I agreed to
Pros: Always easy to return the car at the Hilton in Gainesville.
Jan 14 2017
Pros: Easy dropoff. Friendly staff!
Cons: There weren't clear signs for where the rental desk was in the hotel, had to ask for help finding it.
May 21 2017
Pros: Economy car was in excellent shape. Price was best I could find. Car had cruise and played my Google map directions from my iPhone over the radio.
Aug 30 2017
Pros: All 4 low so not checked. Bottles left in car so not indpected
Cons: See above
Dec 27 2017
Cons: I made the reservation for 3pm pick up at the Hilton, Budget location in Gainesville, FL. The reservation was cheaper than picking up at the Gainesville Airport. When I arrived, the desk was closed. I feel like I should not have been able to make a reservation for a time the desk would not be open. I called Budget and spoke to a representative that was able to move my reservation to the Gainesville Airport and confirmed that they had a car available. This was going to be $40 more expensive, but as we were without options, we agreed. We drove 20 minutes to the airport only to be told by the Budget representative that they had no cars and that he "didn't know what to tell me". I asked if there was anything else I could do, and that the Budget rep on the phone had confirmed that there was a car for me, to which he replied again, "I don't know what to tell you." I ended up walking counter to counter at the airport and asking for cars. I ended up having to pay twice as much as my original reservation for a car with your competitor. This could not have been a more negative experience.
Pros: Great counter service. Good price. Clean new car. No problems.
Jan 20 2017
Pros: EZ & fast
Jul 18 2017
Pros: The service was great and the car was good. Great gas milage. Very basic car, but we didn't need anything fancy.
Sep 6 2017
Beware of the first car they show you!
Pros: The service provided by the Belleville Enterprise Rent-a-Car office was awesome!
Cons: Classic upsell - and I'm the sucker that fell for it. "Your full-sized car is ready". Around the corner comes an old Toyota Camry, with a fresh detail job. Looks great - not renting a new and impressive car. Renting an old car. "Well, we can get you into XYZ car for $15 more per day, or the LMNO SUV for $20 per day."
Great salesmanship, just beware of the first car you sign up for. It maybe a Nissan Altima equivalent - but what year?