Cons: When I got to the rental place it was a higher cost and then they overcharged me a fuel fee at the end even though I had filled the tank with gas.
Oct 23 2015
Cons: I reserved a car for a friend and he went to the wrong Budget office and he was told "sorry, take a cab" to the correct place a half hour of driving away. So rude.
Nov 25 2015
"Near Airport" rental was on the other side of tow
Pros: The customer service at the Fiat Dealership/Budget Pickup location was great.
Cons: kayak advertised this as ""near airport" when this location is 30 minutes from the airport on the otherside of town.
The car smelled like cigarettes.
Apr 8 2016
Cons: Your site defaulted to a location in St.Louis that WASNT the airport. Seriously?
It was 20 minutes away from the airport location. Had to pay twice as much on Avis. not a good first experience..
Jun 9 2016
Cons: The final cost was not the confirmed price of the reservation. Counter person attitude was not one would except for customer service. The person did not go over the details of added items and did not want to say why charges were different. It would be nice if someone went over the car with you instead of pointing out were in the lot its located. Finally, it bothers me that there is an hourly charge for each hour not returned on the exact time of pickup. I was charged $21 dollars for forty minutes of being so-called late in return even though the return time was printed on the paper work which turned out was the time I thought I would have had the car back.
Jun 13 2016
Cons: THE LOCATION OF THE RENTAL WAS VERY MISLEADING; BEDGET AT THE AIRPORT DID NOT HAVE OUR RESERVATION! WE WERE IN DIRE CIRCUMSTANCES!
Jul 20 2016
Cons: No power seat seats was uncomfortable when you drive for long period of time
Sep 12 2016
Cons: The service at the Budget sight was awful.
Sep 24 2016
not near airport
Cons: I thought I had rented a car from Budget next to the airport and when I got there it was 31 miles away so I had to rent one from budget at more then double the rate of the budget for 31 miles away. Needless to say I paid the extra money. but won't use Kayak again to rent cars
Oct 10 2016
Kayak sent me to an off airport rental office
Pros: When we caught the airport shuttle to Budget, we were informed that Kayak had reserved a car for us at a location far away from the airport and that we would have to spend almost twice as much to rent at the airport location as a "walk up". Our option was to call a cab both ways to get to the correct location or pay the added amount.
Cons: Wrong location for the Kayak reservation. What a mess!!!!
Pros: I made a reservation without realizing I it was for a location other than the international airport location where I was arriving. It took a long time to get to the desk upon arrival. Once I got to the desk, I found out my mistake. To complicate matters, it was on Thursday before the Easter weekend. The other location was 30 minutes or so away. The rental agent gave me the price for a new reservation at the airport--but it was almost double the price of my reservation. After several minutes and a final request to see if the rental agent could do ANYTHING to help me, he found a rate that was $20 higher than my original reservation. I really appreciated that!!! Sometimes slower is okay. Thank you!
Cons: If I could have gotten through the process faster, I could have spent more time seeing St. Louis...but as mentioned...I made the reservation mistake and Avis/Budget helped me out.