Columbia car rentals
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Columbia, IL
Aug 18 — Aug 25
Same drop-off
Columbia, IL
Thu 8/18
Noon
Thu 8/25
Noon
Cheap car rentals in Columbia
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Columbia car rental reviews and directory
Hertz
5.7
Okay
121 reviewsBest rated
Cleanliness
5.8
Comfort
6.6
Pick-up/Drop-off
6.2
Value for money
6.3
One location in Columbia
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Reviews
2.0 Mediocre
Jan 2022
10.0 Excellent
May 2021
Cons:
E wry thing was tops. From check in to return. Chris was awesome. He explained everything. He Showed me the features of the can. He Gave me his hours in case I needed anything. Just really extended the customer service. I’d rent here again. BRAVO!!4.0 Okay
May 2021
Pros:
PriceCons:
staff, cleanliness of car4.0 Okay
Apr 2021
Cons:
The pick up and drop off was very difficult8.0 Excellent
Apr 2021
Pros:
The person that processed my transaction was friendly and efficientCons:
Car smelled like tobacco smoke and windshield was very dirty. Otherwise, everything was just as expected. The Corolla was comfortable.2.0 Mediocre
Apr 2021
Pros:
We rented a cargo van, so the space was nice and the seats were super comfortable.Cons:
Where to start? Van pickup-Van was dirty, there was writing on the driver's side window, and it only had 1/4 tank of gas. Total trip was 24 hours, van overheated 5 hours into trip. Coolant reservoir was empty so had to replace with 8 personal water bottles until we could get antifreeze. Called Hertz-could only get automated responses saying that it was upwards of 75 minutes to connect with an agent. Started texting and was told to drop off at nearest location, however, would not provide us with nearest location. Got antifreeze and refilled the reservoir which was empty again. Limped to destination for the night. Still not able to contact anyone from Hertz. Next morning, check the antifreeze and looked like it was holding. Drove 30 minutes, stopped to get gas and noticed fluids were leaking from the van. Again, called Hertz and nothing. Looked up the nearest Hertz, drove there only to find they were closed on Sundays. Find another Hertz, drove there only to find that location was closed permanently. Went into Budget (which was nearby to were Hertz was supposed to be) to see if we could rent something but they didn't provide one way rentals-at least we were able to talk with a real person. Budget told us to talk with Avis, which was located in the airport where Hertz was supposed to be. Walked into Avis and talked with Avis and Enterprise, who were both sold out. Told them our story about not being able to get in contact with anyone from Hertz-"no wonder they are going out of business". Avis & Enterprise, told us to take it to get fixed and gave us the name and address of repair shop. Took it to repair shop which fortunately was open on Sunday morning. Repair shop fixed a hose pipe that had come undone, and four hours later we were on our way. Had Hertz done an initial check of the van-they may have noticed something was amiss but my guess is their incompetence was the problem. Still no call or text to make sure we were alright, But it doesn't end there-time to take the van back. Our contract showed the address to drop off the van, and when we get there-there is not a Hertz in sight. Luckily, a security guard was able to point us in the right direction. We dropped off the car and were told to leave the keys in the car but never asked about our experience. Bottom line: we will never, ever, ever rent from Hertz again. It was the worst rental experience we have ever had. As Avis, Enterprise, Budget, and the repair guy said-"no wonder they are going out of business". They left us stranded and if it weren't for the fact my husband knows a little about cars, we could have been in real trouble. Thanks for nothing Hertz-no wonder you are going out of biusiness!Budget
5.6
Okay
55 reviewsCleanliness
5.9
Comfort
6.9
Pick-up/Drop-off
5.6
Value for money
5.8
2 locations in Columbia
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Reviews
8.0 Excellent
May 2021
Pros:
pick-up staff very friendlyCons:
drop-off was confusing. There were no signs telling me what to do and no employees around.9.6 Excellent
Aug 2020
Cons:
Have me an upgrade due to the high volume of business they have been experiencing. That was awesome, but they also we're turning vehicles around so quickly and focusing on sanitizing them that they did not have time to wash the exterior. Did not matter to me, it was just the only silly little thing I can say that wasn't flawless.2.0 Mediocre
Jul 2020
Cons:
Letting us know you havr to have a credit check b 4 you go and pick up a rental.. To find out you are denied10.0 Excellent
May 2020
Pros:
The staff was very friendly and the car they set me up in was very comfortable and clean.10.0 Excellent
Mar 2019
Pros:
The staff was extremely friendly and I had a great experience! I've never rented from Budget before but from my first interaction with the staff, I knew that I made the right decision.9.2 Excellent
Feb 2019
Pros:
Patrick was very friendly.Cons:
I think I could have saved a little more if I had used the 30% rentalcars.com offer that was in my email; but, I ran out of time to change my reservation. On 2/4, I paid $136 for a one day rental, St. Louis, MO to Hickory, NC. On 2/10, I paid $36 for a 2-hour rental, Lynchburg, VA to Richmond, VA.Enterprise
4.6
Okay
24 reviewsCleanliness
5.2
Comfort
4.2
Pick-up/Drop-off
4.6
Value for money
4.6
4 locations in Columbia
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Reviews
8.0 Excellent
May 2020
Pros:
Very busy10.0 Excellent
May 2020
Pros:
Staff was very friendly and helpful.Cons:
Nothing! I was pleased.10.0 Excellent
Oct 2019
Pros:
The staff was very friendly and went above and beyond taking care of my rental for me. When we were doing the walk around to make sure everything looked good, we noticed there was some bird poo on the side of the vehicle and they said they wanted to give it a quick wash for me before sending me out in it, which I though was very nice of them to do that, even though they didn't have to. I have rented from different Enterprises around the St. Louis and St. Charles areas, and this one has been by far the best.2.0 Mediocre
May 2019
Pros:
Staff was very rude. Car reserved not available at pickup10.0 Excellent
Mar 2017
Pros:
Got me in and out quick, was cheaper than I booked for, big plus! The car was a bit woren out on the inside but got me where I was going.2.0 Mediocre
Jan 2017
Pros:
The enterprise that kayak selected to use was not the same location that the airport takes you to with their shuttle. Therefore I had to rent a completely different car from the airport enterprise or try to figure out some way to get 40 minutes away where the reservation was. Kayak should know that the airport shuttle does not go to the location that was selected and that it would be extremely difficult to get there without knowing a lot about that area. I didn't get to use my kayak reservation and because of kayak I had to rent 2 cars essentially and only used one. Please don't waste my money and refund my reservation.Avis
3.3
Mediocre
13 reviewsCleanliness
6.0
Comfort
5.6
Pick-up/Drop-off
3.3
Value for money
3.3
2 locations in Columbia
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Reviews
8.0 Excellent
Apr 2017
Pros:
I made a reservation without realizing I it was for a location other than the international airport location where I was arriving. It took a long time to get to the desk upon arrival. Once I got to the desk, I found out my mistake. To complicate matters, it was on Thursday before the Easter weekend. The other location was 30 minutes or so away. The rental agent gave me the price for a new reservation at the airport--but it was almost double the price of my reservation. After several minutes and a final request to see if the rental agent could do ANYTHING to help me, he found a rate that was $20 higher than my original reservation. I really appreciated that!!! Sometimes slower is okay. Thank you!Cons:
If I could have gotten through the process faster, I could have spent more time seeing St. Louis...but as mentioned...I made the reservation mistake and Avis/Budget helped me out.2.0 Mediocre
Jul 2022
2.0 Mediocre
Jul 2022
2.0 Mediocre
Jun 2022
4.0 Okay
Apr 2022
2.0 Mediocre
Jan 2022
8.0 Excellent
Jun 2021
Pros:
Fast pick upCons:
NA213 travelers who rented a car in Columbia gave the car agency they used an average rating of 5.1
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