Guest Reviews
Overall Rating
7.4
Good
Based on 3,859 reviews
Cleanliness
6.8
Comfort
6.8
Pickup/Dropoff
6.2
Value for money
7.3
Hertz car rental prices in Concord
| Economy | $20/day | |
| Compact | $20/day | |
| Intermediate | $29/day | |
| Full-size | $33/day | |
| SUV | $48/day | |
| Premium | $44/day | |
| Luxury | $58/day |
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
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location was closed
rented a car
friendly staff
great experience
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5.2
Pros: The car was nice and had no issues
Cons: Pick up took an hour. Staff member was kind but very slow and easily distracted and then we had to wait for car to be fully cleaned. After renting I called to try to adjust reservation and was told it couldn’t be adjusted at all so I had to change plans even though hertz states it can be changed.
review from
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2.0
DO NOT BOOK THROUGH THIRD PARTY
Pros: Nothing
Cons: Because it was a third party rental, there was no guarantee that for anything apparently. We showed up to Hertz to find out the office was closed for the entire weekend and we were left stranded without a car. Our reservation was allowed to be made for a time when it wasn’t physically possible to get a car. We had to pay triple at the only other rental place at the airport.
review from
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4.0
Premium Brand...Bargin Basement Service
Pros: Car was clean
Cons: 1- didn’t have a car for me that I had ordered said ‘have to call the other locations... what the? Made no attempt to give us a discount on another type of car 2-Sevice person didn’t look up from her screen to address me, didn’t get up from her chair and only smiled and got up when she started telling me how to fill out the Herz survey. Recommending I give her a 10
review from
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9.2
Pros: Signed up for a full car for the week. when I went to drive away I had noticed a stale cigarette smell. Mentioned it to the check out receptionist and without hesitation offered the next car available which happened to be the Nissan Rogue compact SUV, for the same price! Huge upgrade, no hassle!
Cons: My first conversation on the phone carried a tone of disinterest as if they could care less if I rented from them or not. Didn't set my expectations too high, however, once I came in their demeanor was much more professional. Must have been a bad day or moment!
review from
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9.6
Did Not Use Pickup/Dropoff
Pros: Very Easy and Quick Checkin / Checkout Process.
Cons: Wish there were cheaper options. $129; 3.5 Days...The per day amount for the lowest class of car seems high to me.
review from
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10.0
5 stars!
Pros: Easy process! Good customer service. Ask for Brittney.
review from
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8.8
Hertz On Monument Near Costco...
Pros: Jasmine was very nice and helpful with the car selection. Would consider renting again from this location based solely on the friendliness of the staff.
Cons: Wait was significant due to call volume and number of clients ahead of me. My car was on empty not full. Must trust Hertz to correct the billing appropriately.
review from
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5.2
Rental Location did not have vehicle that was booked for
Pros: - quick solution turnover
Cons: - didnt have vehicle to something that was booked earlier? this seems weird - car was not ready - car needed to be cleaned first - slow - fuel was not full even though I was told it was full -.-
review from
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10.0
Great customer service
Pros: Great customer service and personnel at office
review from
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2.0
Pros: Nothing
Cons: Got to the lot at 7.30 for pickup and the did not have a car available. The sent to ubet across town to anothef hertz lot for my car. 2 hr later. Never again with hertz. No appology
review from
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3.6
Pros: friendly staff
Cons: gave me a beat up car and the car took forever to pickup. they didn't have any available at the time i was there.
review from
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4.0
Pros: The customer service rep at the MEdford airport was very nice.
Cons: The Concord office had the worst customer service I have ever experienced renting a car. I waited over 1/2 hour for a representative, the two women there were extremely slow and NOT focused on helping the customers. The car was not ready. It was a terrible experience.
review from
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9.2
Pros: Signed up for a full car for the week. when I went to drive away I had noticed a stale cigarette smell. Mentioned it to the check out receptionist and without hesitation offered the next car available which happened to be the Nissan Rogue compact SUV, for the same price! Huge upgrade, no hassle!
Cons: My first conversation on the phone carried a tone of disinterest as if they could care less if I rented from them or not. Didn't set my expectations too high, however, once I came in their demeanor was much more professional. Must have been a bad day or moment!
review from
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9.6
Did Not Use Pickup/Dropoff
Pros: Very Easy and Quick Checkin / Checkout Process.
Cons: Wish there were cheaper options. $129; 3.5 Days...The per day amount for the lowest class of car seems high to me.
review from
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10.0
5 stars!
Pros: Easy process! Good customer service. Ask for Brittney.
review from
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8.8
Hertz On Monument Near Costco...
Pros: Jasmine was very nice and helpful with the car selection. Would consider renting again from this location based solely on the friendliness of the staff.
Cons: Wait was significant due to call volume and number of clients ahead of me. My car was on empty not full. Must trust Hertz to correct the billing appropriately.
review from
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10.0
Great customer service
Pros: Great customer service and personnel at office
review from
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5.2
Pros: The car was nice and had no issues
Cons: Pick up took an hour. Staff member was kind but very slow and easily distracted and then we had to wait for car to be fully cleaned. After renting I called to try to adjust reservation and was told it couldn’t be adjusted at all so I had to change plans even though hertz states it can be changed.
review from
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2.0
DO NOT BOOK THROUGH THIRD PARTY
Pros: Nothing
Cons: Because it was a third party rental, there was no guarantee that for anything apparently. We showed up to Hertz to find out the office was closed for the entire weekend and we were left stranded without a car. Our reservation was allowed to be made for a time when it wasn’t physically possible to get a car. We had to pay triple at the only other rental place at the airport.
review from
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4.0
Premium Brand...Bargin Basement Service
Pros: Car was clean
Cons: 1- didn’t have a car for me that I had ordered said ‘have to call the other locations... what the? Made no attempt to give us a discount on another type of car 2-Sevice person didn’t look up from her screen to address me, didn’t get up from her chair and only smiled and got up when she started telling me how to fill out the Herz survey. Recommending I give her a 10
review from
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5.2
Rental Location did not have vehicle that was booked for
Pros: - quick solution turnover
Cons: - didnt have vehicle to something that was booked earlier? this seems weird - car was not ready - car needed to be cleaned first - slow - fuel was not full even though I was told it was full -.-
review from
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2.0
Pros: Nothing
Cons: Got to the lot at 7.30 for pickup and the did not have a car available. The sent to ubet across town to anothef hertz lot for my car. 2 hr later. Never again with hertz. No appology
review from
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3.6
Pros: friendly staff
Cons: gave me a beat up car and the car took forever to pickup. they didn't have any available at the time i was there.
review from
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4.0
Pros: The customer service rep at the MEdford airport was very nice.
Cons: The Concord office had the worst customer service I have ever experienced renting a car. I waited over 1/2 hour for a representative, the two women there were extremely slow and NOT focused on helping the customers. The car was not ready. It was a terrible experience.
review from
Other suppliers in Concord scored
Where can I find Hertz car rentals in Concord?
2491 Monument Blvd, Hertz car rentals
Address
2491 Monument BlvdPhone
+1 925 969 0069Top Tips For Renting a Car from Hertz in Concord
- 25% of our users found rental cars from Hertz in Concord for $37 or less
- Premium rental cars from Hertz in Concord are around 53% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Concord
How much does it cost to rent a car from Hertz in Concord?
On average a rental car from Hertz in Concord costs $43 per day.
What is the most popular rental car from Hertz in Concord?
Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Hertz in Concord.
How many car rental locations does Hertz have in Concord?
Hertz has 2 rental locations in Concord. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes