Pros: We booked an economy rental and all that was available at pickup was a 2 door Fiat. Not very comfortable or safe to drive in. Had no choice but to rent it.
Jan 17 2017
Pros: The customer service was top notch! Very professional, and informative!
Cons: The no-hassle, and the speed were absolutely great. Some of the best customer service I have received in awhile! Thank you. Happy new year
Jan 4 2017
Pros: the car got 37 mpg!
Dec 29 2016
Awesome service team.
Pros: Personable, answered all questions with congeniality!
Dec 30 2016
Rental not at airport
Cons: We used the airport identifier for pickup/dropoff location and kayak/priceline gave us a local rental office 35 miles from airport with no shuttle service. Enterprise car rental company was not at all helpful resolving the issue.
Dec 30 2016
Pros: Good service. Nice car. Great price compared to other rental car companies in the area.
Cons: Just a tad little long for pickup/drop off. I think that is because they were very busy with other customers.
Dec 31 2016
Unclear Pick-up location
Pros: Car was nice, clean, and drove well, but the pick-up location was unclear when booking online. Instead of being at the airport or the enterprise office 5 minutes down the street, we had to pick up our car 30 minutes away and pay for the Uber to get there. Definitely not satisfied with the third-party booking agency at this time.
Jan 1 2017
Jan 2 2017
Fabulous Car Rental Value
Pros: My Enterprise car rental through KAYAK was HALF the price of anyone else for this time period. Even the agent who checked in my return commented on the great price. The car was clean and reliable. Enterprise was immediately responsive when I (incorrectly) thought I had locked myself out. I could not have been happier.
Cons: They had computer problems that made the car pick up lengthier and more complicated than usual. However, I expect that was a one-time issue.
Mar 3 2017
AP price too hgh
Pros: Great car and excellent return
Cons: Since AP enterprise was so expensive I had to take Uber 15 miles from AP for pickup.
Pros: Service by your representative John at Westley Chapel offce.
He is short handed, works very hard and deserves a fat raise.
Mar 11 2017
Cons: Got to pickup and because I registered in my husband name, since he would be main driver, but used my credit card we were unable to pickup. A big problem. Also usually the spouse is allowed to drive, but not so with Hertz. It was a mess. Hertz suggested we book with them direct next time.
Aug 18 2017
Great customer service!!!!
Pros: The two gentleman at the office were so kind! I wish I could remember their names, Mauricio and omg I can't recall the other gentleman's name but he was super super nice!
It had been pouring down raining and I hadn't had a chance to vacuum and they said don't worry... and I have a pre ker. Many many thanks!
Cons: Only one car was available at my time of rental so be sure to reserve in advance.
Pros: Despite the overwhelming smell of cigarettes, the attendant made a huge effort to amend the situation at hand, and I greatly appreciate him for that. As I waited the hour it took to draw up paperwork and change cars three times, the line at this attendant's desk grew longer and longer, but he still took care of us well and treated the other customers well, too. He had a good sense of humor about him.
Cons: The pick-up location was a little sketchy and the attendant smelled so strongly of cigarettes that I caught a whiff of it before I even entered the building. The first car he took me to was in pretty rough shape and when I opened the door to get in, hundreds of little ants came crawling out. Thankfully I had a male presence with me who spoke up and said we wanted a different car. The second car we were offered had a dead battery. The third car was the one I ended up with, which had to be vacuumed out because it was filled with pine needles from what looked like a Christmas Tree. The whole process took an additional hour though, the wait time was a little bothersome.
Jan 8 2016
Asked about a ride 8 blocks away. told me that "
Pros: He offered to do me a huge favor by giving me a taxi phone number