Pros: Despite the overwhelming smell of cigarettes, the attendant made a huge effort to amend the situation at hand, and I greatly appreciate him for that. As I waited the hour it took to draw up paperwork and change cars three times, the line at this attendant's desk grew longer and longer, but he still took care of us well and treated the other customers well, too. He had a good sense of humor about him.
Cons: The pick-up location was a little sketchy and the attendant smelled so strongly of cigarettes that I caught a whiff of it before I even entered the building. The first car he took me to was in pretty rough shape and when I opened the door to get in, hundreds of little ants came crawling out. Thankfully I had a male presence with me who spoke up and said we wanted a different car. The second car we were offered had a dead battery. The third car was the one I ended up with, which had to be vacuumed out because it was filled with pine needles from what looked like a Christmas Tree. The whole process took an additional hour though, the wait time was a little bothersome.