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2 locations in Dry Ridge
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Reviews
2.0 Poor
Mar 2021
Pros:
Nothing at all. No cars availableCons:
Customer service. No cars available and couldn’t even give me any suggestions even tho I had rented a car there just for them to tell me it was unavailable!!!!! No I’m stranded!!!!!9.6 Wonderful
Jul 2020
Pros:
Yes, staff friendly and helpful!Cons:
Parking lot was a little crowded but no biggie5.2 Fair
Jul 2019
Cons:
Car wasn’t very clean. Pick up and drop off process took forever. Pick up too about 20-30 minutes, drop off was about 15. Every other time I’ve rented a car it’s been 5 minutes at the most.2.0 Poor
Jan 2018
Pros:
NothingCons:
I was supposed to pick up the car by 6pm due to the location closing at 6pm. I called Budget customer service around 4pm to confirm reservation however when I went to pick up the car around 5 pm they told they wouldn t have any cars available until 9 am the next day! I asked them to check with another Budget location nearby but they said they was nothing they could do and that I could address a complaint by calling customer service! I was unable to get another car rental at the last minute and missed an important meeting. This is simply unacceptable.10.0 Wonderful
Dec 2022
One location in Dry Ridge
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10.0 Wonderful
May 2021
Pros:
GreatCons:
Everything was great.4.0 Mediocre
Feb 2021
Pros:
Staff was friendly. With a line they came out and started working with people who weren’t at the counter yet to speed up the process.Cons:
Asked for vehicle that fits 7 passengers with 4 suitcases, got a small Kia Sorento, with 7 people there might be room for 1 suitcase. Had nothing bigger for me so we were cramped the entire trip. There was dog hair all over inside and I had to ask them to vacuum because my family is allergic to dog hair. She said they had minivans available but would only give me one if the dog hair messed with my allergies after they vacuumed, which I wouldn’t know until I was already into my trip...10.0 Wonderful
Jun 2019
Cons:
Very easy and quick. Make sure you inspect, photograph every nick and ding prior to taking the car.9.6 Wonderful
Apr 2019
Pros:
Staff (becky) wonderful! Friendly and helpful and quick.Cons:
I wished there were a better way to get from airport to Hertz location and back. Other than that I couldn't have asked for better.3.6 Poor
May 2018
Pros:
Car was what we neededCons:
Had to wait 1 1\2 hours to get the car we reserved. Very poor excuses why it was not available when scheduled. Extra $200 credit not explained until after rental was completed. We will not make the mistake of renting from Hertz again.7.6 Good
Apr 2018
Pros:
Nice car but wasn't vacuumed recently so floors were a bit dirty on the inside.2 locations in Dry Ridge
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10.0 Wonderful
Aug 2021
5 locations in Dry Ridge
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Reviews
2.0 Poor
Aug 2017
Cons:
We got there to rent the car and they told us we needed paperwork that we didnt have. When we rented the car online nothing told us we would need proof of residency. Long story short i never got a car but im out $54 because of some insurance they cant refund.8.4 Very good
May 2017
Pros:
Very friendly staff. Was very professional and tries to make the customer feel comfortable.Cons:
Did not have available full size cars that I had requested. I was willing to go to nearest airport for full size car, but it would be much more expensive because of airport taxes. It was only five minutes away, but that much more? Ridiculous!2.0 Poor
Apr 2017
Pros:
Nothing. The staff treated me poorly and with disrespect. I would NEVER rent from the again.Cons:
I reserved a rental car and when I went in to get it I was told I couldn't rent it because I didn't have a credit card. Then I was told if I used my debit card (which I use for everything) I would need a copy of a utility bill. I then logged onto my account and produced a utility bill in my name and was then told it wasn't good enough, the bill had to have a zero balance. The bill wasn't due yet so I hadn't paid it. I have never been treated so poorly. I am convinced Enterprise does NOT want to honor these cheaper/bargain rentals so in turn they come up with any excuse in the book not to honor them. Shame on Enterprise for how they treat people.10.0 Wonderful
Dec 2016
Pros:
Tyler was very friendly and quick at getting us going even though they didn't have the car we thought they gave us a better car at same price. Will rent a car again from them.2.0 Poor
Nov 2015
Pros:
car was clean.Cons:
my rental was to be $85.92 car taxes surcharges and everything (plus another $20+ for insurance). I find that enterprise charged me $200 instead. I had a flat tire while traveling and after talking with both the national customer service and the office that I rented from, the best case scenario was that I MIGHT be reimbursed if I chose to buy a new tire and have it put on. So, I'm out waaaay more than I bargained for and was late getting to the event that I rented the car for. Disgusted!!2.0 Poor
Jul 2022
Most popular car type | Standard |
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