Duncan Car Rentals

Cons: We arrived in Lawton OK just before 8PM and went to the Hertz counter where I had prepaid for a car 3 months earlier and found out from the Enterprise girl that the Hertz girl had left early and wouldn't be back until the next day. So I had to pay $140.00 more to rent from enterprise for the week but at least they were there to rent from. I will never rent from Hertz again. By the way we left to come home on a Saturday afternoon at 6pm and once again there was nobody at the Hertz counter.

Cons: I tried calling the budget we were renting from the day of pick up to let them know our flight was later and that our pickup would be later. When the person working answered she told me to hold before I could ever speak. I was on hold for 15 mins at this point I am trying to navigate the airport and had to get on the plane without speaking to the woman working at all. Once we arrived at our location in Lawton we approached the counter told her we were here to pick up our car she then found our sheet rolled her eyes told us she doesn't have a car because we were supposed to be there at 12. It is now 3. I asked her they just give away all the cars that fast she said yes. Never once did she try to help us or anything. Her voice was one with aspiration and annoyance that we would even ask such a question. Needless to say because of this one employee I will pay more to rent from other vendors and never again from Budget. It is all about customer service and she had no intentions on making it that way.

Cons: I want my money back. Kayak promised me a rate of $128 and when I got to the car rental place I was charged an extra $100. Claimed it was "after taxes and fees" but through Kayak the rate promised AFTER taxes and fees was $128. I've tried calling Kayak and even Enterprise and was promised someone would call me back but so far nobody has called me back. It shouldn't be this hard to get my money back for a rate I was guaranteed in the beginning.......