Cons: I showed up 3 minutes after the 30 minute leway period they give you to hold the reservation (which I knew nothing about until I showed up) and the truck I requested (full size) was already rented out. So I paid the full size truck price for a compact truck. He told me several times how 'lucky you are that I had an extra guy today who could wash and fill up a different truck for you otherwise I'd have nothing for you.'
When I declined the optional insurance I was told by the gentleman who helped me how big of a mistake I was making and how big of a pain processing claims was for him. I explained I'd have the truck for less than 1 hour, I just needed to move some mattresses and in a very sarcastic tone he said 'mmm hmm, sure.' At one point he went back behind the divider for about 5 minutes leaving me at the counter by myself wondering what was happening. I could hear him and another employee snickering about someone (thankfully not about me).
Returning the truck went rather quickly although I inturrupted his lunch and as he was helping me he was still licking something off of his fingers.
His professionalism and mannerisms were terrible. This is the second such experience I have had with Hertz (speaking of the professionalism of their employees) in 2 different states. This is why my typical rule is to only use National or Enterprise. If in a pinch again, I will not be using Hertz, and will certainly pay more somewhere else to be treated with curtosy and respect.
Jul 17 2016
No record of rental when I got to counter
Cons: They had no record of my reservation and tried to charge me $790 for the rental!
Jul 27 2016
Cons: When I went to the Hertz counter at the SLC airport they informed me that I had to pick up my car in Bountiful which is 30 minutes from the airport. Since I had no way to get there, I had to rent a car at the airport for an additional $72. Talk about bait and switch tactics. I will never use Kayak again to book anything.
Sep 6 2016
Pros: Quick service from the Hertz group at North Salt Lake. No line and the rep helped identify if we qualified for any savings/discounts.
Cons: The car had some interior stains; not only is it gross, but was concerned that they may be attributed to my group since the only walk-through prior to leaving was around the exterior.
Cons: Our flight arrived at 1:15AM and Firefly's hours were until 2:00 AM. They decided to close early and left many families stranded at the airport. We ended up using Budget and paying more because we did not have a reservation. When we called Firefly, the number did not lead to the SLC location and the person kept telling us on the phone that they should be there and that they were on a break. We waited more than 10 minutes. Budget told us they left for the day/eve. Bad service. Don't use them unless you're sure they will be open.