Pros: I had to move up the pickup time a day earlier and was able to do so without any problem. The big surprise was that the price even went down!
Jan 5 2016
great dropp off experiance
Pros: it took less then five min to check out, plus they drove me back to my home.
Jul 25 2016
St Louis office needs help
Pros: Car had a nice large trunk. Reasonable gas mileage.
Judy in the Hertz billing office was able to adjust my bill to the agreed upon KAYAK rate after I returned the car. Thank you, Judy. (See next box for complaint)
Cons: Pickup experience in St Louis was dreadful. I had a new agent who was inexperienced and couldn't figure out how to give me the rate on my KAYAK reservation, and the location manager didn't respond to her requests for assistance. We were running late and needed a car, so she rented me a car at a "walk up" rate which was about $200 more than I had been quoted.
Aug 3 2016
Worst Car Rental Ever
Cons: I rented with Hertz through Kayak. I asked for rental at St. Louis Airport. The car was not at airport. They wanted to charge us an extra $200. We took Uber to actual site. A car was not ready. They washed a car for us to take. They hassled us about "add ons".
Aug 6 2016
Pros: When I submitted my order it changed my location so when I went to pick up it was wrong. Thank goodness they were able to fix it.
Cons: The over charges for not staying in the area. I could have driven as many miles in St. Louis and been charged less. Ridiculous !
Aug 7 2016
slow check in
Cons: Check in took too long, over 40 minutes for a confirmed reservation and I was only customer when I walked in. Staff tried hard to sell me multiple insurances. At turn in location, computers were down.
Aug 15 2016
Pros: The staff was very helpful even though they were busy.
Cons: I signed up for the membership program and haven't heard anything nor do I have any way to check on it.
Aug 16 2016
Cons: There was no call to confirm the reservation 24 hours before which would have saved a lot of hassle. When my mom called to ask about the pickup they had already cancelled the reservation. When she made a new one she made it clear she was picking it up for me and that another driver was involved. They did not mention 1) that there was a fee for another driver and most importantly 2) that the other driver had to be there. If someone says they're picking the car up for their daughter and their daughter can't come and you know the daughter has to be there you should say on the phone before the person comes into your store "Your daughter has to be here." They didn't. My mom went to the store and had to wait at the store for 3 hours because her ride had gone to work. Absolutely horrific customer service.
The car itself was pretty mediocre. There was no cruise control which I honestly though came pretty standard on almost every car made within the last 20 years. Other than that there was nothing wrong with it and nothing great about it which is alright since it's just a rental car.
Mainly just be very upfront when people call on the phone with tricky situations rather than making them come in and sit at your store for hours.
Sep 9 2016
Pros: Good service
Cons: Car smelled bad
Sep 12 2016
Cons: Had to wait for almost 2 hours to get my car. Some of the wait was standing outisde in the heat and humidity. Very unpleasant experience.
Pros: I liked that personnel inspected the car at the beginning with you
Cons: The car was wet when they gave it to me, they had just washed it, which is fine but if it had some damage it would be hard to see with the reflect of the water
Sep 30 2016
Poor customer service
Pros: Not much
Cons: Having to drive to a location 30 miles from the airport after they would not honor the rate.
Oct 14 2016
Pros: The ease of picking up the car and dropping it off. The agents were very nice and helpful.
Cons: The cost of the added insurance. I know this is an option but I paid $40 for the car and $60 for the insurance! I did not like that part.
Dec 13 2016
Wrong enterprise location
Cons: This Enterprise was 40 minutes from the airport with no shuttle. The airport shuttle took us to the one in Berkley that was 5 minutes from the airport and had the shuttle. The taxi alone would have been more than the car rental
Jan 28 2017
Horrible, need my money back
Pros: The enterprise that kayak selected to use was not the same location that the airport takes you to with their shuttle. Therefore I had to rent a completely different car from the airport enterprise or try to figure out some way to get 40 minutes away where the reservation was. Kayak should know that the airport shuttle does not go to the location that was selected and that it would be extremely difficult to get there without knowing a lot about that area. I didn't get to use my kayak reservation and because of kayak I had to rent 2 cars essentially and only used one. Please don't waste my money and refund my reservation.
Cons: We were given the wrong vehicle, and never told that they changed our drop off time. They did make it right at the Airport Budget, but the first one where we got the car was ridiculous. I don't think Mike knew what he was doing. When I called to tell him about the mistakes, he blamed me for arriving before my reservation time.
Apr 15 2016
Pros: I thought offsite was via shuttle, when I got to the airport they said I rented a car 30 minutes away and would need to take a taxi and return it there too. This was not clear.
Jul 25 2016
Cons: I think the problem was with Kayak and then Budget made it worse.
I went online with kayak and put in to rent a car at St. Louis Airport and not just ST. Louis in general. (STL) All car rentals at STL are off site on a nearby road. Being an out of towner I did not know the address of the car rental. I just got on the shuttle at the airport as I always do in St. Louis and it dropped me off at Budget. I was halfway through my processing when the agent tells me that Kayak had the car at a Budget rental in a hotel on the other side of down and not the airport. I was annoyed but I needed the car so I asked if someone could take me there or would I have to take a cab. She told me that it was closed and they were not open on Sundays. I double checked and she was right. THEY ARE NEVER OPEN ON SUNDAYS so why would Kayak book a rental that would be impossible to pick up? Please tell me! Budget told me they would have to start a whole new reservation and I would have to pay $350 more which was just shy of double the price I had procured. I refused to be "robbed" like that and told them I would make other arrangements even if I had to pay that amount I would not pay Kayak or Budget. I quickly got a car with Enterprise who treated me wonderfully and I paid the same price that I was suppose to pay originally. Unfortunately, Enterprise was located 1/2 mile away on the same road and Budget made me carry all my luggage back to the airport to get the Enterprise Shuttle. Did I mention that they passed by the Enterprise Agency on the way back to the airport? Did I mention I was not a raving customer but a quiet but firm one? Did I mention that I was also a 66 year old woman traveling alone to teach a college course and had 4 pieces of very heavy luggage with books that I need for the course? I will mention that I will never rent from Budget or Avis who happens to own Budget.
Cons: Was not the same price as quoted by you said that we were at Wrong Avis pick up it said airport pickup got there said it was another Avis I asked how mmuch it was here my quote was 141 they told me to 299 but said they can put us in the car for 210 pounds $70 more then what I got from you then he said we can take the shuttle back to the airport and catch a cab to the other Avis dealer I was not going to pay and take up more time to do that so I took the car will never use them again should have went to Enterprise I coulD of got a full size car for the price I paid for this little one what a ripoff
25 travelers who rented a car in Fenton gave the car agency they used an average rating of 5.5