goldcar partner not mentioned- forced to do insura
Pros: guy at the counter very nice
Cons: 1) The counter was goldcar (I didn't read about them anywhere)
2)I booked through priceline.com a 4 doors, 2 suitcases similar to ford fiesta, after 2 days I received a confirmation with a car of a lower category. When I did the complain they told me they couldn't garantee for the model, it was up to the counter. I asked for the size, not the model...
3) Insurance: I didn't want it, but the guy at the counter made me understand that at the drop off they woud have found something (little scratches...) to make me pay. so I did it payng much more than planned
4) the tyres were very used
5) car wasn't too clean
Mar 21 2017
Pros: The staff accomodated us by waiting until our late train arrived (1 AM). Thank you! The car was a good size and a good value.
Cons: Car could have been clearner.
May 10 2017
Did not disclose 1200 euro hold on credit card
Pros: Convenient pick up and drop off location
Cons: Car was dirty outside, had not been washed. When reserving the car they did not disclose that if you do not purchase their insurance, they will place a 1200 euro hold on your credit card. We already have rental insurance through our card, so we did not purchase it when we made the reservation. Had we known, we would have bought it when it was $9/day instead of $25/day upon pickup. Very disappointed!
There is no connection between what I ordered and what I was offered w
Cons: I ordered a convertable mini (with the picture of a MINI).
I am aware of the categories, but I did not expect to be offered a FIAT 500 even if the roof should be slightly opened. My great disappointment is clear. The lady who took care of me was everything but nice and empathetic.
After explaining what I expected and what I paid for, only one option was presented: to actually add twice the price.
one can easily understand why I will not buy more on your site, and away from everything related to Europcar.
I'm going to Norway in two weeks, and this morning I rented a car through my "old" rent a car company. Even if it seems that it is a little more expensive in comperison to your site and similar, at the end it turns out that the cost is sane and less expensive and especially I have someone to talk to if there is any problem.
Cons: They didn't make some of their (nonstandard) rules clear. That's fine... but then when we tried to address these issues with them they were unwilling to discuss.
Bluntly, I feel like I was mugged. I won't do business with them again. I will go out of my way to make sure my friends don't deal with them.