Recent Reviews
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2.0
Horrible pickup and lost reservation in Milano Malpensa
Cons: we had a reservation for 2 cars, traveling with 4 young children and 6 suitcases, at Milano Malpensa. It was impossible to find the shuttle and once we did they had lost track of our reservation and had no cars for us. 2 hours later we successfully rented elsewhere. Will not use this company again.
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2.0
Tired car, lousy service
Pros: Not much
Cons: Car had 60K on clock, stained upholstery, no washer fluid. And it smelled of stale tobacco. Wheels also out of balance.
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3.6
Did not disclose 1200 euro hold on credit card
Pros: Convenient pick up and drop off location
Cons: Car was dirty outside, had not been washed. When reserving the car they did not disclose that if you do not purchase their insurance, they will place a 1200 euro hold on your credit card. We already have rental insurance through our card, so we did not purchase it when we made the reservation. Had we known, we would have bought it when it was $9/day instead of $25/day upon pickup. Very disappointed!
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8.4
Happy, overall
Pros: The staff accomodated us by waiting until our late train arrived (1 AM). Thank you! The car was a good size and a good value.
Cons: Car could have been clearner.
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4.8
goldcar partner not mentioned- forced to do insura
Pros: guy at the counter very nice
Cons: 1) The counter was goldcar (I didn't read about them anywhere) 2)I booked through priceline.com a 4 doors, 2 suitcases similar to ford fiesta, after 2 days I received a confirmation with a car of a lower category. When I did the complain they told me they couldn't garantee for the model, it was up to the counter. I asked for the size, not the model... 3) Insurance: I didn't want it, but the guy at the counter made me understand that at the drop off they woud have found something (little scratches...) to make me pay. so I did it payng much more than planned 4) the tyres were very used 5) car wasn't too clean
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2.0
Horrible pickup and lost reservation in Milano Malpensa
Cons: we had a reservation for 2 cars, traveling with 4 young children and 6 suitcases, at Milano Malpensa. It was impossible to find the shuttle and once we did they had lost track of our reservation and had no cars for us. 2 hours later we successfully rented elsewhere. Will not use this company again.
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2.0
Tired car, lousy service
Pros: Not much
Cons: Car had 60K on clock, stained upholstery, no washer fluid. And it smelled of stale tobacco. Wheels also out of balance.
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3.6
Did not disclose 1200 euro hold on credit card
Pros: Convenient pick up and drop off location
Cons: Car was dirty outside, had not been washed. When reserving the car they did not disclose that if you do not purchase their insurance, they will place a 1200 euro hold on your credit card. We already have rental insurance through our card, so we did not purchase it when we made the reservation. Had we known, we would have bought it when it was $9/day instead of $25/day upon pickup. Very disappointed!
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4.8
goldcar partner not mentioned- forced to do insura
Pros: guy at the counter very nice
Cons: 1) The counter was goldcar (I didn't read about them anywhere) 2)I booked through priceline.com a 4 doors, 2 suitcases similar to ford fiesta, after 2 days I received a confirmation with a car of a lower category. When I did the complain they told me they couldn't garantee for the model, it was up to the counter. I asked for the size, not the model... 3) Insurance: I didn't want it, but the guy at the counter made me understand that at the drop off they woud have found something (little scratches...) to make me pay. so I did it payng much more than planned 4) the tyres were very used 5) car wasn't too clean
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