10.0
Although I know better, I am always surprised that the “fees” and “taxes” always seem to result in the costs being twice what was quoted in the reservation.Reviewed May 19 2023
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10.0
Very fast pick up and drop off. The car was as described. Very good experience in all.Reviewed Apr 30 2023
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2.0
Awful!! We didn’t get the car. You need to have international license. Why nobody informed us about that when we booked a car??? Worse experience ever!Reviewed Apr 9 2023
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8.0
Not the friendliest people but we got the job done.Reviewed Aug 14 2022
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10.0
Drop off and pick up were incredibly easy and we picked up at one airport in Milan with drop off an another. We had no issues with the vehicle and it was exactly what we had reserved.Reviewed Jun 18 2022
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2.0
I booked the car in italy. I took videos of the car prior to driving it out of the lot to protect myself. Surely enough, they are charging me 160 euros for “new cosmetic damages “. Not true! The damages are clearly seen on my video and pictures. They are a scam. I’m fighting the case hoping they don’t unfairly take my money. Dont book with them or the main company, Hertz.Reviewed Mar 19 2022
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2.0
They didn't had my reservation and i couldn't get a car!Reviewed Feb 13 2022
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8.0
Off to a terribly slow start but Good overall.Pros:The price was great, the car (Fiat 500) was perfect for a road trip in Italy and it was a great drive.Cons:It's terribly complicated to pick up a car at Malpensa airport in Milan. It seemed like every car rental desk had everyone waiting 2 hours to be served. I think Hertz is particularly worse because they only have one desk with a handful or less of agents serving Hertz, Dollar & Thrifty rentals. First, it's not easy to see the signs that Dollar rentals can be picked up at Hertz. I lost a 1/2 hour just trying to figure out where to go to get my Dollar rental. Second, the wait was 2 hours...really 2 full hours on the morning I arrived. It does not help that Kayak's instructions say that Dollar is "outside of the airport" which is not true. It's with all the other car rentals right in Terminal 1.Reviewed Oct 3 2017
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7.6
Pros:car was newCons:car was not cleanReviewed Sep 17 2017
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8.0
Slow check outPros:Easy to find the car and get out of the airport once I had my contractCons:Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptableReviewed May 10 2017
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5.6
Advertised price is NOT what you pay!Cons:It would be more honest to include items like VAT and "other fees" that are charged by rental companies so consumer could make more accurate price comparisons. We paid almost twice the advertised price advertised on Kayak. Not happy customers.Reviewed Apr 3 2017
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2.0
It was terrible -- WAY WAY OVERCROWDED. Dollar isPros:NothingCons:The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.Reviewed Feb 25 2017
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