Horrible that they pack so many children onto a 10h flight.
Horrible that they pack so many children onto a 10h flight.
The crew suki/zuki is very rude. The zoning is only being announce once and there’s no way we will know what is currently allowed to board. I’m zone 5 (currently it was zone 3 but hich I didn’t know coz i went to the restroom). I saw a guy (zone 4) start boarding also. Then my husband (zone 5) started boarding also. But when it’s my turn, he said that i have to wait coz it’s still zone 3 and I questioned him why was my husband allowed when we are both zone 5 and i pointed to him my husband who’s boarding already and he told me to be attentive next time. And i told him he was so rude u like the other lady staff who is nice. The lady is the one who allowed the man (zone 4) and my husband to start boarding. There were 2 lines (the lady and suki)
Nanaimo to Vancouver was fine but flight from Vancouver to SFO was not so hood. Major problem besides 7 hours of weather delay was the fact they let 4 very drunk men on the plane into first class. They were awful! They should never have been allowed on.
The original connecting flight from Vancouver to Portland was canceled and then delayed. I ended up waiting for almost seven hours instead of three.
Air Canada was great and boarding was fine. The issue was that we received an email from Air Canada to check in (we were directed to Air Canada’s website). When we tried to check in online we couldn’t. So we decided to go to Air Canada check-in desks at the airport. When we arrived there they said that we needed to check in with United Airlines (which was in a different terminal and required an air train or long walk to get there). There was no indication during the booking process that we needed to check in with United so it was impossible to know. Hopefully this can be fixed going forward to travelers know which airline is processing their check-in. Seems like a basic thing that should be communicated during the check-in process. Other than that, everything else went well.
Poor communication, when they chose to change my airlines to Alaska when entering back in the US. Even gate agents were confused.
The staff were kind and friendly. It was smooth going and coming back even though coming back with holiday traffic.
TV Bathroom sink was full of water not draining. Counter all wet
Had to wait 40 min after landing to park at gate
The per bag fee for checked luggage was $40.50, higher than the $25 for most US airlines. Complimentary refreshment for the 3 hour non-stop flight was only soft drinks or coffee/tea. It would have been nice to have at least a cookie! However, the flight and baggage handling went smoothly with no glitches.