Cons: The Service Rep was not friendly. The van was dirty and had a smell.
Feb 28 2017
Pros: The clerk was friendly and cheerful.
Cons: This was my very first time renting a car ever. I was very nervous about it, but thought it was my best option. So, I reserved the car online and called the Jackson Airport Enterprise to confirm that I would pickup and drop off at the airport. After being assured that was right, I tried to relax; but when I got to Jackson to pick up my rental, I was told I would have to pay for a taxi to go pickup my car. This would cost $30 to pick up and $30 to get back to airport after drop off. Then I couldn't count on making my flight. My other option was to pay an additional $70 to get a car at the airport. I agreed to the $70 since now I'm feeling stranded. Then the clerk wouldn't let me pay ahead with my debit and place a deposit on my credit card. He insisted I pay at pick up. When I arrived to return the car, Enterprise wasn't even open. My flight left at 6 a.m. so I had to accept that they would charge my credit card. I don't like credit and really prefer to pay as I go. Now, I'm left watching for the charge to show up on my statement to make sure they don't overcharge me. The stress continues...
Mar 16 2017
Customer service was above average
Pros: Carson and Donovan were really good and professional
Cons: The car wasn't as clean as it should have been. And back left tire lost air pressure overnight. However, Carson gave me consideration for the inconvenience.
Pros: I liked the efficiency of service, the car was ready. It was a great experience. The rental process was hindered by the overly flirty associate.
Cons: The associate was unprofessional. He asked me where I was going, where I worked, make comments about my appearance. When I asked him what was his purpose, he stated it was apart of his job.
I came to get a car, not to be harassed at the counter by a hormonal college student. He thought my irritation was funny. He and the female associate next to him. It was not.
Feb 7 2017
Pros: The lady in Mobile that exchanged the car was nice.
Cons: The car engine warning light came on and the radio screen went black about two hours into our trip. We were on a long trip from Jackson, MS to St. Augustine, FL. So we spent an hour locating and trading out the car for another one in Mobile. The lady at the counter was nice. But, there was no additional time added to our contract so we had to rush to Florida so that we wouldn't have an additional charge.
Apr 25 2017
I was not satisfied with the Insurance offer's
Pros: The car was clean, good on gas, pick up and drop off was good.
Cons: The car was too small, the agents didn't explain the Insurance well. I paid for insurance and locked the key in the trunk and I had to pay another $60. That could have been avoided if that was explained when I picked the car up. Thanks. DEBORAH CHUKKA