4.0
Loved our mini van. Lady at counter sweet. Men at drop off very nice. The only negative is that we had to wait 1.5 hrs after a tired 10:00 pm flight in a line! Only one lady working the Budget/Avis/Payless counter! They need a kiosk in Jackson cuz others complained this has happened before.Reviewed Oct 25 2022
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8.0
Pros:Easy pickup / dropoffCons:Rental car companies need to get more cars!Reviewed Apr 30 2021
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9.2
Cons:I had to go inside for the drop off return. I would have preferred curbside service.Reviewed Dec 16 2019
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10.0
Pros:Staff was very informational and helpful.Cons:Nothing.Reviewed Jan 27 2019
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10.0
Awesome experience with Payless. I rented the car for a week.Pros:I liked the fact that the car rental was easy and affordable.Cons:I would simply recommend to make all vehicles affordable because some family are naturally big people.Reviewed Jul 5 2018
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2.0
Cons:Had reservation for pickup at 8pm. Got there 10 minutes after 8pm to find out they closed at 8pm. Poor communication and should not allow for reservation to be scheduled at closing time.Reviewed Feb 22 2018
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3.2
Cons:Scheduled pick up for 8pm. They closed at 8pm and no one was able to assist me with rental. I had to cancel and order another car last minute through a different company. I had to pay more and lost 2 hours of time. Called Bridget Whiteman, the supervisor, and she recommended I wait until the next morning to pick up the car. Very poor service and would not recommend.Reviewed Aug 11 2017
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2.0
Worst value and customer service everCons:After making online reservations and driving across town to pick up the rental car, the rude agent said that I must have a "printed utility bill" as proof of residency. I am 65 years old with a valid drivers license. I provided the license and credit card as I always do and she said she could not rent me the vehicle without the "printed proof of residency". I rent cars almost weekly and will never use Payless again.Reviewed Aug 11 2017
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7.6
Pros:Great customer serviceCons:Car was not clean with sticky residue on buttons and wheel.Reviewed Jun 21 2017
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