Pros: Check In - fast
Car - very clean
Overall, a great experience
Cons: Not a thing
Oct 16 2016
Pros: Customer service
Cons: I should have been given more information when i registered
Feb 2 2017
Pros: The Suburban was nice
Cons: The customer service, the fact that the "deal" I received was extremely misleading and I ended up having to pay extra for the car I had been lead I had actually reserved. The handling of my money was reckless, the assistant manager was supremely uninformed, and my attempts at reporting my dissatisfaction were wholly unproductive. I will never use Enterprise again.
Jan 7 2017
Pros: The staff worked to make things work for us
Cons: The fact that they were VERY late in getting the car we needed. They made certain we got a car that would work and got the car to us, but it put us back almost 5 hours in travel time, which was precious time to us.
Cons: Rental store called and said no car available after reservation made and confirmed. After 2 hours on the phone had the location changed to another location. Went to pick up the car and the reservation was never transfered. They offered me another car at 5 times the price. NEVER Again
Pros: Fairly affordable. Car got good gas mileage.
Cons: Even with a credit card, you are charged a deposit on top of your rental ($200).
Car needed an alignment (would pull to the right at times if road wasn't really smooth)
Jun 3 2017
Totally satisfied. I would definitely rent from Hertz again.
Pros: Excellent customer service. Expedited car retrieval during check in. Price for one way travel was great !
Jul 16 2017
Day after charges
Pros: Getting the car was great, easy process, nice staff, free upgrade.
Cons: An unexplained $25 charge to my CC the day after I dropped it off, and it's a Sunday and they're closed so I can't get an explanation until tomorrow. Fuel was more than what I got so it couldn't be that. I dropped it off after hours, with-in the time I said I would drop it off, and left my rental agreement in the car like the instructions said so now I can't look in that and see if a reason is stated in it.