Cons: The car had a bad transmission and the dealer wanted to argue that it was normal for the car to act that way. I couldn't use the Hertz for the planned trip and was forced to borrow my son's car, instead. My son take the car back to the dealer the next day in my absence, only to be told that because he was not the "Primary Driver", there would be no refund, but rather a "Voucher" for a future rental. Hmmmm.
Dec 8 2016
Cons: The service and unclear necessities to rent
Feb 7 2017
Cons: I prepaid for a 4 day rental, first mistake. Due to family emergency our plans changed. Branch manager would not try to work with the situation, even change to a 1 day rental. If you prepay, no chance for a refund. One reason I prepaid was to hopefully have an easy in and out transaction. Nope, car was not ready for the scheduled pickup time. 25 min. wait. Was offered an upgrade that was ready, for additional charge. Luckily with the change in plans I didn't travel far. When I went to refill fuel before returning the car, the access panel to the fuel tank would not open. Called the Road Side Assistance #, who was very courteous (Billy) was told he would take care of fuel charges. Returned to the branch told them about the issue. It took 2 people to open access panel, 1 to hold the release, 1 to pry open panel. I was traveling alone. Was then told I needed to go fill it up. This location is very convenient for me, but I will never use them again. VERY POOR.