Pros: The car we received was great on gas, and had lots of "bells and whistles" like sensors and a back up camera (which is nice when you're in an unfamiliar car or in unfamiliar places)
Cons: The car wasn't fully detailed when we received it (leaves in the truck and dirt was still on the floor mats) The attendant tried to rush us along while we were inspecting scratches and gauges on the car. There wasn't much selection when we arrived and we were clearly given the lowest quality car available. The associates were also a bit rude and unfriendly and didn't try to assist us when we had questions. I felt a bit profiled. It all seemed very rushed with lots of unexpected charges even though we had prepared beforehand. I felt a little taken advantage of and was not treated with the same courtesy I gave to them. Their card reader didn't work for my credit card and I had to end up using my debit card which made my traveling a little annoying. The car was horribly cramped and uncomfortable. It was VERY compact and was not fair that Hertz classified it as "Economy". I left my road trip with severe neck pain and back cramping. Overall it was an okay experience but it could have been much nicer with better customer service and an honest car selection.
Feb 9 2017
Cons: The KIA that I rented didn't have cruise control which has been standard equipment on every rental I've had since 1978. Hertz economized a bit too much on this one!
This Hertz location is quite difficult to find, especially since Google gives its location as at a car dealer 3 blocks away.
Mar 26 2017
Cons: The idiots could not find my reservation, i could not get on line to show them the reservation, and i was forced to rent another car at 4 times the cost. I have the original reservation confirmed an din paper now. shame on hertz
Apr 12 2017
Not enough cars
Pros: The manager tried his best in a bad situation
Cons: First, when I arrived at the Hertz in the Austin Airport and realized I had accidentally booked my car from the downtown location, the person at the desk refused to accommodate and switch the location pick up to the airport location without adding almost 150$ to the cost, which is absurd. When I finally made it to the downtown pick up location, there were no cars there and I was informed that they were actually waiting on cars to be driven over from the airport because somehow they had run out of cars. There were several other people waiting for cars as well, all of which had to be driven over from the airport rental location where we had come from. I had to wait over an hour for the car from the airport to arrive, which completely messed up the rest of my schedule for the day.