Pros: The host at the desk was very nice and treated us respectively.
May 4 2017
Great experience. Would rent again without hesitation.
Pros: I would definitely rent again. The only reason I gave it a "Good" rating rather than an "Excellent" is explained in the comments of "what could have been better".
I had paid online in advance. The process of picking up the car was smooth and quick.
When I asked if there was a complementary map, I was provided with a simple map of Halifax - exactly what I needed.
When I returned the car and followed the signs into the parking garage, an attendant was immediately available outside to direct me into a parking space and examine the car for any damage.
Cons: Because it was foggy, and raining outside, and rather dark in the parking garage, I didn't see that there was some food debris in the centre area around the gear shift when I received the car.
It was the next day that I became aware of this, outside in bright daylight. The rest of the car was very clean, including the floor mats. I do not feel that this area was intentionally overlooked but rather missed for the same reasons I didn't see it until later. The people inspecting and preparing the car for the next rental would benefit from some good lighting to notice details.
And, renters should be more considerate in the care of their rented vehicle to prevent this kind of soiling - totally unnecessary.
May 8 2017
Pros: Return was quick and easy
Cons: Sales person attempts to upgrade service.
May 8 2017
Pros: Speedy pickup and drop off at airport, no confusion or excessive paperwork.
Jun 15 2017
Where are the electrical cars?
Pros: I like the white colour.
Cons: Bad fuel efficiency for a small car (8.8!), instead of compact cars you should have fuel efficient. And when will we be able to rent electric cars?
Price was definitely more than advertised.
Jun 19 2017
Pros: Fuel economy was better than expected but power was a little low.
Cons: Was given a choice of 3 SUV's instead of a sedan.
Jun 25 2017
Pros: Everything was ready for me when I arrived
Cons: Al the taxes, but nothing they could do about that
Jun 29 2017
Pros: Professional, expedited handling by Hertz staff.
Jul 11 2017
Deceptive, Fraudulent Business Practices
Cons: Three significant problems with our car rental experience:
1) After paying in full online with Kayak, we were billed again at pickup at the Hertz counter in the amount of $64. The counter clerk explained that every day she receives complaints about the extra billing and that there is nothing she can do about. We paid the $64 since we needed a a car right then; in effect, a hostage payment.
2) Our Hertz counter clerk urged we self-inspect the car for any significant problems. We did so and found only an aged, minor paint chip and some minor scratches on the bumper. We accepted the car as is with these minor damages. After returning the car in clean condition and with a full tank of gas, we received by email a damage investigation notice that there was the chipped paint and bumper scrapes. There should, of course, be no investigation of these issues since they existed prior to our rental.
3) After receiving the damage inspection email, I called Hertz's damage inspection manager Kelly Ann Boutilier. On the phone, Kelly Ann promised to look into the matter immediately get back to me the same day for resolution, since she was leaving for a 3 day trip. Kelly Ann did not follow through and get back to me as promised.
Conclusion: Our rental experience was highly negative. Truly, this has been a flim-flam, con. At the moment, we are being billed $131.74 for the original charge, plus a second billing of $205.07. The original contract price was just $42.51/day x 3 days = $127.53. We are placing both charges with our credit card in dispute.
Aug 11 2017
Pros: It was very easy to pick up and drop off the car. The staff member were very kind.
Cons: However, I did not end up with the type of car I thought I had rented. They gave me the keys to a much bigger car than what I expected. Having never driven such a big car, it made me very uncomfortable at first. And they could not find another car to match my criterias, even though I had made my reservations a few weeks in advance.
Pros: Polite helpful desk staff. Very easy and rapid process.
Cons: Everything was fine with the rental.
Aug 23 2017
Pros: Staff at Halifax were excellent.
Cons: The two telephone reps ( from Timbuck2) did not do anything they were asked to do even though they acknowledged they did.
Vehicle was smaller than advertised even though the disclaimer may have shown that. Our vehicle was not similar to a Chev Tahoe by any standard.
Pros: The car was as advertised and the staff at Halifax Airport were friendly and helpful
Cons: I got hit with a $20 Premium outlet charge that wasn't stated when I booked with Kayak
Sep 12 2016
Cons: Unfortunately the car was extremely hard on fuel despite asking for an economy. I drove only 60 km on the highway with no traffic and it cost over $20 to refuel. The car did not run well, you could feel it shifting every gear like there was something wrong with it and it was an automatic.
Other than that, it was okay. Their staff are very friendly.