Requested disability hand control in advance, had to wait 3.5 hours
Cons: Requested disability hand control in advance, had to wait 3.5 hours for car to show up. No discount offered, only apologies. Rep was overwhelmed with no help. He had to wash, vac all cars himself. Phone was ringing in office while he was outside doing these chores. Terrible set-up for a well-known national company. Will avoid Hertz in future.
Jun 10 2017
Pros: car was there and ready to go. nicer one than I expected
Cons: didn't realize there was a 200.00 fee so at first it would not go through until I realized what was going on.
Oct 4 2017
Charged my credit card even though I had cancelled the reservation!
Cons: I called the reservation/customer service agent twice prior to the cancellation deadline and told him to cancel the reservation. He said he was busy washing a car for pick up but would take care of it. His name was Ricco.
Mar 25 2017
Pros: I never got the car and i was refused a refund of the prepaid fee of $245.00.
Cons: Do not like the policy. How am i responsible for payment on something I never received.
Apr 18 2017
What a Nightmare!
Pros: I liked that when I called the Hertz "800" number
that Hertz dealt with the problem.
Cons: I DID NOT like that the place was a franchise and the car they gave us had the a piece of the car under the front end DUCT TAPED and it fell down (while driving on highway) and almost caused an accident with three of my children in the car!
May 1 2017
Pros: Car got great gas mileage and worked for me
Cons: Thought a full size car was bigger than what I was given.
Jul 27 2017
Pros: Hertz Staff courtesy and proficiency. My expectations were exceeded.
Pros: I called Budget directly to make a reservation do they wanted to charge me more than double for the same vehicle just a different pick up location. I'm glad I found this better deal through Kayak/priceline.
Cons: Drop off involved me being told that I had put a scratch on the hood(which I had not) and I had to get back in touch with the pick-up depot if I wanted to dispute it. I did this and the matter was handled by the lady there who assured me that I was not going to be charged. This was a satisfactory outcome, but the event gave me issues on a day I did not need them.
9 travelers who rented a car in Green Cove Springs gave the car agency they used an average rating of 6.0