Pros: Lady was quick and polite.

Cons: Drop off involved me being told that I had put a scratch on the hood(which I had not) and I had to get back in touch with the pick-up depot if I wanted to dispute it. I did this and the matter was handled by the lady there who assured me that I was not going to be charged. This was a satisfactory outcome, but the event gave me issues on a day I did not need them.