Pros: Flight cancelled, so the reservation was cancelled. Budget handled the cancellation well - good customer service.
Nov 17 2015
Pros: once I was checked in, all was good.
Cons: When the counterperson would not take debit cards, each of the three people ahead of me in line took 10-15 min to process (and this was at 11 p.m. and I was tired)...Please notify folks that they cannot use their debit card (unless they want to stand there for 10 min. while a credit check is run and creates a negative score on their credit report) OR accept the debit card like the rest of the world.
Nov 18 2015
Going to see Izzy
Pros: Staff were great
Car was there waiting and ready to go for quick pickup and return was a snap.
Nov 26 2015
Pros: Nice car, economical.
Cons: If possible, drop off fee should be lower or waived.
Oct 2 2016
Pros: Service at the airport was excellent. Car was good. Fast and easy
Cons: Coerced into buying more insurance after agreeing to purchase some insurance at the time of rental from Kayak
Cons: Nobody at the service desk when we arrived
Nobody "checked out the car" so damages could not get recorded
It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car
Jul 17 2016
Pros: Staff was very understanding and helpful.
Cons: The heat in the parking lot lol.
Aug 16 2016
Denied rental over a debit card and accused of att
Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.