Cons: Tax that was being charged at the Airport was not included in the price listed on Kayak. We were really shocked to find out how much the total would be with the tax added.
Oct 27 2015
Hyundai Accent from Dollar Rent A Car
Pros: Rented an Accent for a short stay in Tucson. Great little around town car. Dollar's computers were down when we arrived, but they had us on our way in 15 minutes even doing everything by hand.
Cons: The only negative was that the car was a little difficult to see out of to the rear. Pretty typical for a sub-compact.
Dec 1 2015
Cons: Agent, without telling me, tried to up grade me. The cost went from $135 to $265. Fortunately I noticed and insisted on the $135 rate. He then tried for something about 1/2 way between. I again insisted on the quoted rate and got it. You have to pay attention!
Dec 8 2015
DO NOT rent a car from Dollar Rent A Car located i
Pros: NOT A THING!
Cons: This place is a joke. I was told that I had rented a compact car and the Dollar agent kept trying to upgrade me. After each upgrade offer, I asked if he was offering it at the rental price that I had been originally quoted ($90.88). Of course not! After about 20 minutes of my back-and-forth with the agent, my husband went to the National Car Rental counter next door and rented a 2016 Dodge Journey for the same amount of the Dollar "compact" car. What a crappy way to conduct business, Dollar.
Jul 17 2016
Pros: reasonably cheap
Cons: Car was streaked with dirty water, some water spots/dirt inside the cabin also. Price was much more than originally quoted (almost double)
Aug 31 2016
Pros: The miles per gallon was the only thing good
Cons: Everything else was terrible, Dollar told me they where giving me a full size car and gave me a midsized car, the car had damage to it, the inside of the car was clean outside was dirty
Oct 3 2016
Our worst experience ever
Pros: When we picked up our car they told us that the kayak insurance we were given was no good we had to get extra insurance that amounted to way way more… Then when we return the car, they ask for a receipt for gas. We didn't have the receipt but they could see that we returned it with a full tank, yet they insisted they had to charge us for gas without a receipt. We were tired and angry as we have been on the road for 3 1/2 week . We will never ever rent from dollar again. And would hope that kayak could return our insurance money which was not accepted
Cons: Our worst experience ever
Nov 7 2016
Pros: I was never told I needed to purchase extra insurance. I was only given the choice of what package. The cheapest was still three times the amount of the car.
Nov 10 2016
Cons: Car offered was not as advertised- offer showed a standard car but was advised the offer was only good for a compact. Will avoid dollar when possible in the future.
Nov 17 2016
Pros: the price is good and the service is pretty standard (meaning, quite comparable to other rental car companies that charge more).
Cons: the car was new, but crappier than other low end options at other car rental agencies. also, insurance cost way more than renting the car itself, which stinks.
Pros: Flight cancelled, so the reservation was cancelled. Budget handled the cancellation well - good customer service.
Nov 17 2015
Pros: once I was checked in, all was good.
Cons: When the counterperson would not take debit cards, each of the three people ahead of me in line took 10-15 min to process (and this was at 11 p.m. and I was tired)...Please notify folks that they cannot use their debit card (unless they want to stand there for 10 min. while a credit check is run and creates a negative score on their credit report) OR accept the debit card like the rest of the world.
Nov 18 2015
Going to see Izzy
Pros: Staff were great
Car was there waiting and ready to go for quick pickup and return was a snap.
Nov 26 2015
Pros: Nice car, economical.
Cons: If possible, drop off fee should be lower or waived.
Oct 2 2016
Pros: Service at the airport was excellent. Car was good. Fast and easy
Cons: Coerced into buying more insurance after agreeing to purchase some insurance at the time of rental from Kayak
Dec 26 2016
Everything top notch
Pros: Quick and easy pickup and drop off. Clean and well maintained car.
Cons: When did compact cars become midsize? I know it is industry wide, but please call a compact a compact.
Feb 15 2017
Pros: The Jeep that I drove was clean and comfortable and I had no problems with it.
Cons: I planned to pay with my Visa debit card. When I got to the Tucson airport a man came out and looked over the car and gave me a receipt. I told him I did not want the charge to go on my parent's credit card. He told me I could go inside the office nearby and have it changed. It was a fairly quick and easy process.
In both cases the customer service people did not give me the full information that I needed. $13 is not a big deal, and going into the office to change my charge wasn't a big deal either. But both are areas that Budget could improve. :) Thank you.
Pros: Drop-off at the TUS airport was really easy.
Nov 27 2016
Courteous and quick
Pros: Receptionist was quick and thorough -- no patronization. Two or three servicemen greeted us immediately and got us going within minutes.
Cons: All went well -- no complaints. Thanks!
Dec 8 2016
Terrible Customer Service
Cons: Employees treat customers like trash.
Dec 12 2016
Cons: Met agent. Long walk to cars, end of ta long line. Picked one out. Then had to wait 10 minutes for employee to return to office to go get key. He couldn't find key for the car. He picked out a different car for me instead, one that i wouldn't have chosen. Took too much time and didn't like his choice of car for me.
Dec 12 2016
Pros: Staff were professional and efficient, though there weren't enough of them.
Cons: Took a while to pick up the car due to understaffed desk.
Dec 21 2016
Best car rental experience ever
Pros: The courtesy at check in as well as at pickup and return was truly unprecedented at Enterprise Tucson Airport. Car was really great too but it's the people who will bring me back there.
Cons: Perfect rental experience. Team at Enterprise Tucson Airport sets the bar high. No complaints.
Jan 25 2017
Pros: The car ran well- great value for the money. I had a few issues with car -nothing serious but was taken care of by Michelle at drop off in Tucson at the airport. A excellent experience in which i felt totally taken care of by her. She insured that my local rental was done at Enterprise with her excellent attitude and demeanor.
Cons: Drop off point required hard copy documents and was shocked when I did not have them. Again, Sixt does not require the presentation of any documents.
Location was not well marked.
Oct 22 2016
Pros: The gas mileage. I made my trip from Tucson to El Paso without having to stop for gas.
Cons: The car I rented had the rubber in the door frame and trunk falling apart. There was a hole in the carpet on the driver's side. The car itself has no pick up. I could not adjust the seat enough to make it comfortable for my 5 hour drive from Tucson to El Paso.