Pros: Showed up to get my car and they told me they didn't have anymore cars... Mad a reservation 48-24 hours in advance and called to confirm my reservation... And still some how when I went to get my car they didn't have one for me
Mar 18 2017
Great price excellent service
Pros: Price was the deal breaker very affordable
Sep 12 2017
Cons: They messed up my reservation then didn't even have a car for me. Horrible experience and bad customer service!
Oct 2 2017
Cons: I reserved the time for noon and got there at 12:10 P.M. and they were closed! Since it was a prepay I didn't get my car or money back! Ugh
Oct 14 2017
Hidden fees... hidden fees everywhere
Pros: Staff at the pick up location was very helpful and understanding
Cons: When booking the car, insurance was offered as optional. When I went to pick up the car, it turned out I had to pay 200 dollars for 4 days of insurance, otherwise I could not take the car. Should I knew this earlier, I could have booked a flight or looked at different means of travel. This way I did not have a choice but to pay the fee. Horrible experience that I do not wish for anyone.
Nov 25 2017
Cons: Insurance per day is the highest around at over $30+. No choice for full or liability coverage. Customer service is bad. Would not go back.
Cons: They had zero cars in the Indy area. was sent to another location to no avail.
Apr 18 2016
Great customer service
Pros: Very friendly staff, no hassle pick-up/drop-off plus the best value I found
Jul 16 2016
Fine, I guess
Pros: Value was great, except for them trying to charge me their normal rates.
Cons: When I returned the vehicle, they tried to charge me their usual rate. Not the rate I agreed to at Kayak. After some arguing, I got the rate I was promised.
Aug 18 2016
Long wait at airport for shuttle of 40 minutes and
Cons: I asked if they was at the airport and the guy said yes. In reality it was a shuttle which took too long
Apr 4 2017
Poorly managed location
Cons: Apparently were vastly overbooked for the car type we booked, and so when we arrived they had nothing to give us, so didn't even end up renting from them . . . probably better assuming the rest of their service would have been just as terrible; will not rent from this location ever again
Apr 4 2017
Didn't get what I paid for
Cons: I had booked a mini-van well in advance because I knew it was Spring Break and the demand would be high. I was told there were no min-vans available and I had to take an SUV instead, without any reduction in price. They did not have transponders for EZ-Pass and told me I could just drive through tolls. Well, most have barrier gates that go up only after the EZ-Pass has been detected, so I ended up having to use cash tolls. Their staff are clearly not well informed. Upon return, they were not able to print a final receipt and promised to email one to me, which was not done. I will not be renting from Payless again.
Cons: Even though I had checked in online the attendant told that I was late and that I was lucky I didn't lose my rental. Even if I was late and they didn't receive my online confirmation there is no need to tell me that. Besides it wasn't like they had a line of people waiting for cars.