6.0 GoodApr 9 2022
When I called for pick-up (offered on the website) the location didn't seem to have any kind of system in place for it. I was picked up by the employee that I spoke to on the phone in the rental car I was to take. I wasn't offered the option to not purchase additional insurance and the price turned out to be higher than I was offered on KAYAK. Upon return, the car wasn't checked and I had forgotten to fill up the tank again. So for a quarter of a tank I was charged $75 without any kind of notice or confirmation. I won't be using this location again.
10.0 ExcellentApr 5 2022
Very good experience beginning to drop-off.
10.0 ExcellentMar 5 2022
All great! Corey and Barbra were great help
8.4 ExcellentNov 5 2020
2.0 MediocreSep 30 2020
Nothing.Ten days in advance, I paid and reserved an SUV for noon on 9/26/2020. When I arrived at 11:55am, I was told they had no vehicles available. I was told to come back later (2 pm) and they MIGHT have a car available then. Poor customer service. I had to change my plans and wait to pick up a vehicle from another company the next day as well as pay for another rental. I was told to call the Hertz customer service line to get a refund. I called and the representative told me they had no cars available at any of their locations. I requested a refund, I was told I would be refunded and emailed within an hour of the receipt showing the refund. That never happened. I am now disputing the charges with my credit card company.
2.8 MediocreSep 27 2020
We reserved a car about 3 hours before we needed it (emergency situation) and when we arrived they told us there were no cars!? If there are not cars, do not allow people to make reservations thinking they have a car! We would have gone somewhere else. Awful.
4.0 OkaySep 5 2020
I booked a car the previous night and when I showed up they said they booked my car to someone else. I understand it was it was a surge weekend but a service like this should inform the customer so they are not left stranded. Not inclined to come back.Inform the customer if you are unable to fulfill a rental agreement.
2.0 MediocreOct 20 2019
Scheduled a car far in advance to take my family on vacation. The store closed at 5:30, and we received a voicemail at 6 stating that the didn’t have a car. Thinking that they just didn’t have my rental car type, I started to leave for Hertz and called. Sure enough they “had no cars” when I called on my way for my reservation. They “refunded” my money but I ended up spending $150 more and had to scramble to find a car for a family vacation. What a poor way to do business. Save your time and $ and book with a different company. Very disappointing!!
4.8 OkayJun 11 2019
It was a good car. That was very dependable.The car smelled horrible, the cars gas only had a quarter of a tank, it’s key fob was broken so you had to manually open and lock the car, and the man working at this location was very rude. I will not be using the Shadeland Hertz location ever again.
4.4 OkayMay 24 2019
Staff was friendlyCar was not available at the airport as I reserved. I was not informed of this. Cost me $60 in Uber charges to get to and back from the car after drop off.